Learning & Development Specialist job

As APEI’s Learning Development Specialist, you will promote the use of learning resources and encourage employees to take ownership of their professional growth while fostering a culture for continuous learning and development within the organization.

In collaboration with department and organizational stakeholders, you will utilize the Learning Management System to develop and deploy well-organized and effective learning experiences that improve leader effectiveness, increase speed to productivity, and ensure organizational compliance.

This position reports to the Manager of Learning & Development.

The ideal candidate is:

• Driven, a self-starter with the internal drive to meet and exceed goals.
• Organized, with exceptional time management and prioritization skills.
• A communicator who enjoys building bridges through relationships and shared goals.
• Technical and enjoys working with and troubleshooting systems and processes.

Responsibilities:

LMS Administration

• Day-to-day administration, configuration, maintenance, and operations of the LMS
• Configuration and catalog administration of curricula, instructor-led courses, eLearning courses, videos, and materials such as policies/acknowledgments. Ensures all training material is up to date and in compliance with local, state, and federal law or association/industry best practices.
• Manage roles, security, and permissions associated with the system.
• Maintain data integrity, including course codes, descriptions, and other required information.
• Testing and deploying new / revised SCORM/AICC e-learning content in various learning formats.
• Maintaining and creating dynamic learning assignments and custom groups.
• Configure and distribute development reporting analytics for the business, which includes the generation of custom reports and dashboards.
• Create robust automation and notification business processes, including email notifications, escalation procedures, and course enrollments.
• Collaborate with vendors, curriculum designers, and content developers to set up courses within the LMS environment and ensure course content is accurate and accessible.
• Respond to inquiries from internal customers (employees) and assist them with technical support, course/class assignments, and overall digital adoption.
• Develop learning materials to maximize end-user experience and adoption of our LMS.
• Collaborate with others as needed to design or modify the curriculum repository in the LMS.
• Train power users and administrators on LMS processes, procedures, and back-end functionality.

Learning & Development Support

• Assess the effectiveness of training programs through participant feedback, evaluations, and key performance indicators.
• Revises existing training programs and materials based on audit results, questionnaires, changing procedures, and feedback from internal/ external customers, subject matter experts, program sponsors, and leaders.
• Design, develop, and assess instructional materials, including training manuals, job aids, assessments, training activities, eLearning videos/tutorials, and evaluation tools.
• Own logistics leading up to learning experiences, including but not limited to coordinating schedules, ordering materials & supplies, coordinating invitations and travel details, meeting space needs, and ensuring successful communication planning and execution.
• Triage all Learning and Development service tickets, ensuring internal customers’ technical issues, including transcript and system issues, are resolved.
• Own organizational-level New Hire Orientation (NEO) and onboarding process. Collaborating with business partners ensures an engaging, scalable, and impactful experience.
• Collaborate and consult with functional leaders on department-level onboarding. Act as SME to assist teams in updating, transitioning, and developing programs that are scalable, applying adult learning best practices and measurement to ensure success.

Requirements:

• 2+ years of LMS administration experience. (previous Docebo experience a plus).
• Experience developing, implementing, and delivering training content, manuals, guides, and course materials.
• Knowledge of principles and methods for adult learning, training design, instruction, and the measurement of training effectiveness.
• Demonstrated project management skills with the ability to plan, identify, coordinate, and track critical activities, milestones, and deliverables.
• Excellent verbal and written communication skills to convey information effectively to various audiences.
• Strong organizational skills and attention to detail while juggling multiple tasks.
• Proficient computer skills needed, including MS Office, Teams, and SharePoint.
• Experience with eLearning software integration with an LMS (SCORM / AICC, xAPI).
• Effective planning, time management, problem-solving, and organizational skills.

About Us:

Online, on campus and in the workplace, we provide higher education and training to our country’s heroes – military service members, veterans, nurses, government employees, and motivated professionals that want to make a difference. American Public Education, Inc. educates service-minded students, ranging from the military, public service, federal agencies, and nursing communities, through American Public University System (APUS), Hondros College of Nursing (HCON), Rasmussen University and Graduate School USA (GSUSA).

It is the policy of American Public Education, Inc. (APEI) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public Education, Inc. does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Colorado, California, Washington and NYC Pay Transparency Statement

If you are a resident of Colorado, California, Washington or New York City and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com