Learning & Development Specialist job

The Trustly Americas team combines PayWithMyBank, a 2012 Silicon Valley startup, with Trustly AB of Sweden, following their 2019 merger. Our team represents 30 nationalities, serving 8,300 merchants, connecting to 650 million consumers, and 12,000 banks across 33 countries. Our global network processes over $42 billion annually.

Our digital account-to-account platform redefines the speed, simplicity and security of payments. Consumers pay for purchases by simply signing into their bank accounts, bypassing the card networks, and never leaving a merchant’s site or app – no credit card numbers or separate account setup necessary.

With U.S. headquarters in Silicon Valley and global headquarters in Stockholm, Sweden, we are a culturally diverse team also spread across Canada, Brazil, UK, Germany, Spain, Portugal, Malta and more! Across North America, we have embraced a work from anywhere policy throughout the continental US and Canada.

It’s a great time to join Trustly as the Americas team is growing. If you thrive in an entrepreneurially minded, fast-paced, casual, professional, positive, and rewarding work environment, check us out!

As a Learning & Development Specialist at Trustly, you will be responsible for building & maintaining learning experiences. You have a passion for L&D and are able to help create, maintain, and facilitate training as needed in partnership with other teammates. You know how important proper training is to ensure that our teammates around the globe always deliver great experiences. You approach your work with a continuous improvement mindset and drive for the best customer outcomes. If you love L&D, we would love to hear from you.

On the Support team, we are dedicated to providing personalized support to each of our customers. Our mission is to understand our partners’ specific needs, so we can tailor our services to provide maximum value. We are looking for people with a passion for delivering customer support that goes above and beyond, so we can continue to provide a unique and specialized customer experience.

WHAT YOU’LL DO

• • Create new training modules by researching across various sources to develop appropriate learning materials.
  • Comprehensive understanding and demonstrated application of adult learning theory in a corporate environment.
  • Proactively update & revise training modules as the business changes to ensure that modules are up to date for use when needed.
  • Ability to facilitate training through direct instruction or through a train-the-trainer approach as needed.
  • Ability & willingness to coach other Trustly departments on curriculum development as needed.
  • Collect feedback on completed training to evaluate and measure results & make improvements where required.
  • Analytical mindset that ensures that we have solid measurement practices and that we can understand progress through data; ability to use data to tell a story.

WHO YOU ARE

• • 5+ years of experience working in learning & development curriculum development.
  • Experience in building out training modules through self-paced eLearning modules; Articulate Storyline experience is desired.
  • Analytical skills to use and represent data (Google Sheets/Excel).
  • Project management skills to coordinate multiple learning initiatives.
  • Strong judgment and decision-making skills.
  • Effective communication, interpersonal, and negotiation skills.
  • Demonstrated supportive, collaborative, and problem-solving attitude.
  • Strong customer service skills.
  • Ability to work independently and take ownership to ensure timely delivery of all work.

$60,000 – $80,000 a year

SALARY RANGE: $60,000 – $80,000

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Recruiters can share more information with applicants about the specific salary range for preferred locations during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, and other perks and benefits.

At Trustly, you get the opportunity to work on challenging issues and projects with leading FinTech professionals in an innovative and truly inspiring atmosphere. We have a commitment to constantly develop and improve, so you can expect to grow on a professional and personal level in a stimulating environment.

We have a culturally diverse team that spans from Silicon Valley and across the U.S., Canada, Brazil, and Europe with an enthusiasm for remote-first work and the flexibility to balance professional and personal life. Our environment is open and inclusive and we strive to provide employees with a deep sense of belonging while fostering teamwork and having fun.

Trustly’s total compensation packages include competitive salaries, bonus plans, and stock options. We offer innovative perks and benefits packages that include: