Responsible for overseeing all aspects of instructional design and will serve as the L&D project liaison for company projects.

Primary Responsibilities:

• Analyze existing instructional material to suggest and apply improvements, assess learning needs and develop or curate learning content and materials.
• Design, develop, maintain instructor-led training and work in a variety of mediums – including print, webinars, classroom guides, eLearning and video – to develop materials that are interactive, appealing, and useful for the target audience.
• Develop and execute assessment process to measure the impact and effectiveness of training, then make improvements to ensure continuous improvement.
• Research, interview, and collaborate with subject matter experts and trainers.
• Ensure training content is current, relevant, accurate, and consistently aligned with organizational goals.
• Collaborate with eLearning Development to transfer learning content to Tompkins’ LMS platform.
• Remain current in regards to instructional design trends, strategies and solutions.
• Serve as the L&D liaison for corporate projects when a resource is requested.
• Participates as requested as project lead or team member in other projects.
• Conduct new hire teller training one time per month as needed based on job openings.
• Facilitate learning sessions as requested.
• Complete all other duties assigned.

Required Qualifications:

• A Bachelor’s Degree in a relevant field, or an equivalent combination of education and experience. Minimum five (5) years of experience in learning and development/human resources with proven curriculum design or content development experience.
• Ability to apply performance consulting techniques
• Experience delivering a wide variety of training solutions
• Experience in project management
• Critical thinker with demonstrated problem solving skills
• Strong communicator in written and oral communications
• Articulate and confident in facilitation
• Organized and self-directed
• Results driven with the ability to handle multiple deadlines under pressure.