Learning & Development Coordinator job at California State University

The Staff Development Center (SDC) at CSUSB exists in support of the University’s 2015-2020 Strategic Plan, Goal #2, Faculty and Staff Success. The purpose of this position is to contribute to the SDC’s mission of promoting and encouraging opportunities for the professional and personal growth of staff employees. Specifically, the Learning & Development Coordinator is responsible for the coordination of learning opportunities to help develop professional skills, including technical proficiency for staff, administrators, and student assistants.

The Learning & Development Coordinator utilizes the University’s learning management systems to provide training recommendations, create training plans, run reports, generate metrics, and collect data. The Learning & Development Coordinator assists with developing training content, facilitating various pieces of training, serving as a training consultant, producing communication materials, and assisting with special projects as assigned.

Responsibilities include, but are not limited to:

• Coordinates learning and development opportunities: (1) schedule and prepare workshops, (2) add workshop to training calendar, (3) enter workshop in learning management system (e.g., CSU Learn, Oracle, SumTotal, On base), (4) communicate to participants changes to workshop _date, time, facilitator, location, (5) assist with preparing and duplicating workshop handouts, (6) generate sign-in sheets, (7) assist with room set-up or Zoom logistics, (8) send training evaluations, (9) update attendance in the training system, (10) run reports as requested.
• Provided with high level access and permissions at the Domain Admin level for system (e.g., LinkedIn Learning, Qualtrics) to perform following functions: assign training, diagnose and trouble-shoot system, respond to audits, generate training transcripts, and respond to user inquiries; Qualtrics (supports Financial Aid for Federal Work Study) to create, edit, format and publish technical documents in to assist end users with technical self-support.
• Design and distribute department communications. These include individual training flyers, weekly professional development opportunities; quarterly communications; conference brochures, certificates, presentation templates, infographics, year-end training report, and contests. Utilizes a variety of software to perform tasks.
• Serve as course developer and/or technical trainer for a variety of software applications and other designated systems/software. Create tutorial videos to supplement training content. May serve as department representative and or presenter/facilitator on committees, taskforce as appropriate.
• Perform a variety of clerical and administrative duties including but not limited to: (1) *answer multiple phone lines and greet visitors, (2) send from and respond to dedicated department email addresses, (3) schedule and manage appointment requests for SDC Administrator, (4) order/replenish, maintain office supplies and sort department mail, (5) organize and maintain electronic file storage, (6) generate duplicating requests and work order requests, (7) prepare error-free written and email correspondence, (8) utilize PeopleSoft to view student/staff/faculty information including employee ID search, employee type, department ID, query view, and (9) assist with other duties and special projects as assigned.
  • Note: *(1) – if a student assistant is not available to answers phones and greet visitors at the front desk.

Minimum Qualifications: Required Education and Experience

• High School diploma or its equivalent AND three years of progressively responsible experience in a general office setting performing clerical, administrative, or secretarial duties.

Required Qualifications

• Coordination of entire clerical and administrative support functions and/or performance of secretarial and administrative work for the Staff Development Center (SDC).
• Assist with the evaluation of programs and provide recommendations related to operational and procedural matters of the Staff Development Center.
• Ability to perform work independently under general direction related to HR and Staff Development Center goals.
• Participate in large scale, complex SDC projects with broad, visible impact that involve coordination with other departments to plan and execute. Support SDC Project needs when identified and assigned, assist with outlining detailed plans through initiated, coordinated, and delegated work. Project is coordinated through initiation, execution, coordination, implementation, and evaluation.
• Ability to work with support staff and take full accountability for workflow and completion of work for the assigned support staff.
• Provide Lead work direction, training, and guidance to others as necessary.
• Participate in work involving staffing decisions and provide input to performance evaluations.
• Ability to handle multiple work unit projects and priorities.
• Knowledgeable to make independent decisions on day-to-day operations.
• Knowledgeable of specialized policies and procedures, ability to interpret and apply to the SDC operations.
• Skilled in successfully navigating a broad range of operational, procedural office and administrative problems which may at times require research, analysis, and evaluation of information may need to be solved.
• Possess ingenuity in developing solutions.
• Ability to interact at the highest levels within and outside the university, often in sensitive interpersonal situations.

Preferred Qualifications

• Demonstrated facilitation skills in an academic environment utilizing a customer-oriented and service-centered attitude.
• Bachelor’s Degree in Business, Education, Human Resources, Psychology, or Information Technology
• Proven accomplishment with web-based authoring and creativity tools, including eLearning authoring tools such as Camtasia, Captivate, Articulate Studio, Storyline, Adobe Creative Suite, Flash, etc. and the use of audio and video in creating learning programs.
• Experience with a utilizing and managing a learning management system; either cloud-based, self-host
• Proficient in Adobe Sign, Canva, Concur, Drupal, LinkedIn Learning, MailChimp, Microsoft Teams, OneDrive, Skillsoft, and Zoom
• Certifications in instructional design, virtual facilitation, PMP (Project Management Professional), CPLP (Certified Professional in Learning and Performance) and other related technical learning platforms.
• Knowledge of learning management system (e.g., utilization, capabilities, limitations, best practices)
• Ability to interact and collaborate with internal and external customers.
• Ability to write error-free correspondence tailored to the intended audience.
• Knowledge of data analytics; track, analyze, and report learning metrics in a clear and concise manner.
• Knowledge to operate learning technologies and programs related to online courseware development, virtual training, online publishing programs, video editing, and other related tools.
• Knowledge to initiate, establish, and foster communication and teamwork by maintaining positive, cooperative, productive work atmosphere inside and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Effective communication skills to convey information clearly and understandably, both verbally and in writing with thorough knowledge of English grammar, spelling, and punctuation
• Knowledge to interpret, communicate and apply policies, procedures, and guidelines.
• Demonstrated ability to maintain a high degree of confidentiality.
• Effective organizational and time management skills; ability to operate with minimal supervision to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
• Knowledge of or ability to learn University infrastructure, policies, and procedures quickly.
• Flexible and adaptable; resourceful, proactive problem-solver who can anticipate the next steps, take the initiative, exercise discretion, and make sound judgment.
• Proficient in MS Office Suite: Outlook, Excel, Word, and PowerPoint

Compensation and Benefits:

Anticipated Hiring Range: $3,681 – $3,700 per month

Classification Salary Range: $3,681 – $6,034 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 14 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Non-Exempt/Probationary

Schedule: Monday through Friday from 8:00 am to 5:00 pm, weekends and evenings may be required.

The application deadline is Wednesday, April 5th, 2023.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the Office of Employee and Labor Relations by phone at (909) 537-5138 or by email at employee.relations@csusb.edu.