Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We’re looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual.  Find your way with Grainger today.

Position Details: 

You will lead through the learning and development life cycle to design end to end learning experiences, and high-quality learning content for the Customer Service Centers through partnerships and consultation with internal partners, Project Managers, and experts. You will report to the Senior Manager, Learning & Development for the Customer Service Centers.

You Will: 

• Partner and consult with business leaders to produce learning solutions to enable department and organizational wide strategic initiatives.
• Develop learning content and associated assets including, eLearning, instructor-led curricula, job aids, learning journeys, case studies, demos and complex learning experiences using a variety of modalities.
• Develop learning goals, target outcomes, and the instructional framework to achieve the goals for learning solutions
• Develop and facilitate train-the-trainer programs for facilitators and Subject Matter Experts (SMEs)/training coaches
• Consult on design and implementation strategies with team members and partners.
• Create curriculum roadmaps and learning strategies for current and new projects and initiatives
• Participate in learning organizations and share latest trends, learning, and ideas
• Build, deploy, and champion standard operating procedures that promote consistency and create learning, resource, and operational efficiencies

You Have: 

• Bachelor’s degree or Graduate degree in training and development, business, education, adult education, instructional design, curriculum design, organizational development and related fields.
• 5+ years experience designing and creating adult learning content
• Instructional Design and technical skills using design applications such as Articulate Storyline, Articulate Rise, Camtasia, Vyond. Advanced Microsoft skills.
• Knowledge of business operations to include Sales and Marketing, Customer Service, Supply Chain Management, Finance, Regulatory, Quality, or Systems.
• Required up to 20% travel

Rewards and Benefits: 

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members’ individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs