Learning Design Manager Job

As one of Capital One’s flagship learning portfolios, Tech College fuels our business through practical and immersive tech learning experiences. Tech College serves as the company’s internal tech-learning program and helps keep engineers, product managers, and designers up-to-date on cutting-edge technology skills. As we continually advance our technology stack and integrate new technologies, Tech College is able to continually train and up-skill engineers to remain on the cutting edge of technology. Our dedicated team of learning professionals works with a group of highly engaged leaders and partners to envision and deliver the future of tech skills development at Capital One.

Our Mission

• Enable our Tech talent to stay relevant in the skills of today and tomorrow
• Enable delivery success in Capital One’s tech ecosystem
• Be a leader in the marketplace for tech talent
• Advance our position as a technology company through a culture of learning
• Drive efficiencies, products, and scale for tech learning across the enterprise
• Provide experiences where everyone is invited to be a teacher and a learner

This role will lead a team of talented learning designers and partner with program leads, tech leaders and other stakeholders to develop and implement engaging learning assets for our suite of portfolios as well as our cohort programs. This individual will set team priorities and roadmaps, oversee the analysis of learning needs, develop curriculum roadmap, and measure and report on learning effectiveness.

The ideal candidate for this position:

• Has experience in successfully leading and developing a team of learning designers and has demonstrated an ability to prioritize design projects across a portfolio and develop team members
• Can build trust-based relationships with clients and senior stakeholders to foster credibility throughout the team
• Has experience developing and supporting processes that allow team to scale, consistently meet quality expectations and deadlines, and overall add value to the credit community
• Understands how people learn and has well-tested ideas on how to help them learn more effectively
• Interested in deeply learning more about our core subject matter: How Capital One is developing in the full tech stack
• Has deep experience designing and developing learning assets that achieve higher-level learning objectives (application, analysis, evaluation)
• Has experience developing immersive classroom learning experiences, with a particular focus on case-based and socratic-style learning
• Communicates with a variety of audiences with a dynamic and conversational style in both written and verbal channels
• Has an eye for detail and a keen ability to organize, move, select, synthesize, summarize and edit information to make it effective

Key Responsibilities

• Lead and empower the Tech College learning design team to included project prioritization, roadmap planning and ensuring high quality deliverables
• Facilitate conversations with senior leaders to set high level learning objectives and then review designers work to ensure objectives have been met
• Develop the team: teaching best practices and overall developing the skills and abilities of the team members based on performance and deliverable quality, etc. (writing and editing skills, design and development skills, template creation, innovative learning approaches, learning style research and application, assessment development skills, project management, time/attention management, quality review improvement and presentation skills improvement)
• Lead the strategy and team to build out our curriculum, with assets designed in both classroom and eLearning format, to enable us to capture critical business lessons learned and scale learning to a broader audience
• Increase the effectiveness of existing learning solutions by evaluating feedback and implementing improvements to create an optimal learning experience
• Partner with the program manager lead on project timeline goals, establishing an early focus on the implementation needs to ensure effective delivery
• Set and achieve challenging team goals that support department and business goals

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications

• High School Diploma, GED or equivalent certification
• At least 3 years of People Leadership experience
• At least 3 years of experience formulating learning experiences or programs for various audiences

Preferred Qualifications

• 4+ years of experience in leading design teams
• 4+ years of experience in training design and development
• 1+ years of experience with learning content development tools, such as, Articulate 360, Adobe Design Suite, and Camtasia)
• 1+ years of experience with Adobe Creative Suite (InDesign, Photoshop and video editing software)
• 1+ years of experience working in the Tech or Financial Services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).