Learning and Development Specialist Job

The IT Learning and Development Specialist (LAD) works closely with project management to determine the needs of stakeholders impacted by the change, helps determine deployment approach and methods (coaching, self-paced learning, instructor-led learning, eLearning), and plans and delivers needed training materials (job aids, on-line help, user guides, self-study guides, supporting webpages, etc.) and communications leading up to training and deployment of new services. The LAD will work with project teams to develop and execute organizational change management plans to help end users adopt new solutions and address change concerns.

RESPONSIBILITIES:

• Conducts needs analysis to identify, define, and evaluate training and organizational change management needs of stakeholders.
• Provides leadership, vision, and strategy for incorporating organizational change management strategies and processes into training plan.
• Defines learning objectives and designs course assessments, curriculum, and training deliverables to meet all objectives.
• Develop adoption metrics and other methods of measuring the success of training and communications.
• Coordinates planning activities to meet objectives and timelines of overall program or project. Forecasts required time and resources, provides status reports, and follows established methodology. Independently prioritizes the completion of tasks and resolution of issues to ensure compliance to project deliverables.
• Studies and develops a comprehensive understanding of assigned systems. Works closely with co-workers, product teams, and business office subject matter experts to acquire an in-depth knowledge of the system, including system transactions and the business processes related to the system, and end-user experiences. Applies in-depth knowledge in all phases of training and communication development (analysis, design, development, implementation and evaluation).
• Provides leadership, vision, and creativity for the development of all performance support materials for customers or IT staff in support of IT systems and services delivery.
• Implements WCAG 2.1 strategies to eliminate accessibility barriers to increase adoption.
• Develops, tests, implements, and presents training deliverables in multiple formats such as case scenarios, simulations, e-learning courses, and other related support documentation following established standards, including WCAG 2.1, and methodology.
• Coordinates with vendors, customizing vendor training materials as appropriate.
• Schedules and delivers deployment training or arranges for SME to deliver.
• Conducts effective communications with co-workers, teams, business offices, and subject matter experts with guidance from management and senior personnel.
• Maintains all appropriate documentation, such as status reports, evaluations, metrics, and change logs.
• Monitors individuals’ performance throughout the training program through participation, evaluations, and deliverables, and escalates concerns to project team as needed.
• Ensures training plan is fully executed and successfully implemented, including all training, presentations, and content production.
• Leads and implements continuous improvement plans for training and communication. Compiles training and performance support feedback, as needed.
• Works with IT Service Managers post-deployment to provide resources and users with updates to functionality in service offerings.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in Instructional Technology, Communications, or Education
• 4 years of experience analyzing business processes, applying instructional design methods and theories, developing training curricula, user documentation, and needed communications; or equivalent combination of experience, certification, and education.

Benefits: Medical, Dental, Vision, HSA, Employee Assistance Program (EAP), STD, LTD, Life and 401(K)

BAHAMA Consulting is an equal opportunity employer. If you need accommodation for any part of the application and hiring process or have any questions, please contact HR.