Learning and Development Specialist job

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.
Salary range: $30.04 – $41.23 per hour

Job Description
**This position will work from STCU Headquarters in Liberty Lake, Washington and have an emphasis on virtual instructor-led training.**

The Learning and Development Specialist is responsible for the design, development, administration, and implementation of learning experiences across multiple platforms, as well as the facilitation of virtual instructor-led training, webinars, and other modalities. This position will maintain an advisory level of understanding on all related regulatory, procedural and system changes impacting the retail functions, and the implementation of any necessary curriculum modifications. This position will research, recommend, and implement best practices in learning methods, instructional design, and technology supporting initial, ongoing, and just in time skill development. They serve as a mentor to others on the team.

Core Job Requirements/Outcomes:

• Maximize training impact by facilitating and producing virtual instructor-led training experiences ensuring classes are engaging and interactive, and that they build and enhance skills, knowledge, and abilities of retail teams, as well as learning transfer.
• Design and develop powerful learning activities and course content for virtual-led experiences by utilizing various learning tools and delivery methods including, but not limited to, virtual instructor-led training, eLearning, self-directed, video, micro lessons, and other modalities that support a positive employee and member experience through learner success.
• Research, recommend, and implement training updates by reviewing new virtual learning techniques and best practices in training, instructional design, evaluation, and technology, and serving as a mentor to the team ensuring the needs and goals of all staff are met.

Other Essential Functions:

• Manage and maintain internal eLearning courses and videos through the LMS, collaborating closely with SME’s on course content and serve as publisher for courses, maintaining compatibility between courses and the learning management system.
• Contribute as an effective and collaborative project team member for department initiatives and cross-functional projects by completing all tasks and assignments in a timely manner, implementing fully remote learning strategies, prioritizing, and executing on multiple tasks.
• Establish criteria used to evaluate a learner’s performance, and proactively monitor support channels to identify and report out on additional training needs, update existing curriculums and/or develop supplemental training to ensure training gaps are addressed, and guarantee overall employee effectiveness.
• Maintain working knowledge of the LMS to track and monitor retail curriculums, add and remove events, sessions, and participants as needed, ensure notifications are accurate, and pull evaluations and reports.

Qualifications
Education: Bachelor’s degree in training, adult learning, instructional or multimedia design, or related field preferred. Equivalent combination of education and experience may be considered.

Job Experience: Minimum of three years’ directly related experience in learning development, instructional design methodology, delivery, and implementation, including experience using authoring tools, video equipment, and design software. One year experience working on cross-functional project teams within STCU or three years’ experience working on cross-functional project teams outside of STCU. A strong understanding of banking and retail operations is required.

Software Skills: Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams. Proficient knowledge of learning management systems, online learning platforms and authoring tools/design software (Camtasia, Adobe Captivate, Articulate Storyline) with ability to learn new technologies and applications quickly is also required.

Equipment Skills: Video recording equipment to include lighting, backdrops, teleprompter, microphones.

Other Skills: A deep understand of adult learning principles and training best practices. The ability to analyze group dynamics and interpret non-verbal messages to determine if/when learners are struggling to understand content and to adapt delivery to reengage learners that are struggling. Exemplary communication skills required: written, visual, verbal, presentation.

Physical Demands: Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 25 pounds with accommodations.

Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, self-directed, deadline-oriented environment.

Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area to conduct training or mentoring.