Learning and Development Manager job at QSC, LLC

Responsibilities:

• Partner with Human Resources and other departments to identify organizational and employee development needs and work collaboratively to support a program of continuous organizational performance improvement, for example: management development, engagement trainings, change management, etc.
• Design, develop and implement programs and solutions tailored to meet the identified organizational development needs and support the achievement of overall business objectives
• Plan, organizes, and facilitate employee development and training events.
• Maintain knowledge of new methods and techniques for training and training requirements applicable to the organization and/or industry.
• Research and recommend approaches, tools and communications to drive learning and development initiatives across the organization.
• Practice effective project management skills in leading multiple program initiatives.
• Conduct/facilitate training sessions.
• Train and coaches managers, supervisors and others involved in employee development efforts.
• Develop and maintain organizational communications to ensure employees have knowledge of training and development events and resources.
• Serve as a credible and trusted advisor on effective, leading-edge learning and development strategies to achieve business results.
• Utilize external resources such as LinkedIn Learning to support training initiatives.

• Deliver custom development and training around team/organizational effectiveness solutions based on business needs and requests.
• Facilitate and improve the effectiveness of key processes related to goal-setting, employee development, performance management, etc. and drive outcomes from these processes to deliver on organizational objectives.
• Identify trends and take initiative to provide insight on organizational health opportunities to both area leadership and Human Resource Partners; provide support and accountability to bridge those opportunities.
• Work closely with HR Partners to provide internal consulting and organizational development services to departments, including group facilitation, team building, identification of training and coaching opportunities, etc.
• Work with employees and their managers to create employee development plans, and sets performance metrics, and evaluates progress and productivity.

• Project manage the deployment of a new Learning Management System through requirements definition, maximizing functionality, uploading new content.
• Manage the implementation of role based learning paths, and assignment to learner roles.
• Lead the creation and maintenance of eLearning content, including learning assets, evaluations, and assessments.
• Work with other internal teams to fine-tune the online training strategy for various roles across QSC.
• Create blended learning experiences to meet QSC’s most pressing internal learning and development needs.
• Create an efficient and engaging LMS dashboard, design and set up courses and learning modules, and enhance to ensure an excellent user experience.
• Use SharePoint, Microsoft Teams and other platforms to design and manage internal communications and learning for our associates worldwide.

• Facilitate the development and implementation of employee performance measurements to gauge the success of programs and identify areas for improvement.
• Develop, implement and maintain methods for evaluating and monitoring program performance.
• Make recommendations for continuous improvements to L&D programs.

Qualifications:

• Bachelor’s Degree or equivalent experience
• Advanced degree a plus
• Relevant licenses/certifications desired (i.e., personality/behavioral assessments, training & development, coaching, human resources, etc.)
• 5+ years of relevant hands-on experience in talent development, learning, or organizational development, preferably in high-growth environments
• Background in company-wide program development, including experience in instructional design and group training/ facilitation
• Strong knowledge and experience in talent and organizational development – firm grasp of how they impact company performance
• Consulting to assess, recommend, and implement talent management solutions that align with the business objectives.
• Experience working with a learning management system (LMS)
• Excellent interpersonal skills; demonstrated success building and maintaining strong internal and external relationships
• Exercises good judgment and maintains strict confidentiality
• A team player with the ability and willingness to pitch in as needed in areas outside one’s own core expertise
• Proven ability to use a consultative approach and persuasive communication with stakeholders
• Communicating effectively and tactfully with all levels of management.
• Developing effective relationships with business partners and human resources partners.
• Influencing others and outcomes.