Learning and Development Manager job at American Veterinary Group

At American Veterinary Group (AVG), we are no strangers to growth. In 2022, we hit an exciting milestone: over 100 veterinary practices within our family of hospitals and a footprint that extends across 10 states. We continue to grow and leverage our infrastructure to empower veterinary practices and professionals by providing exceptional support for hospital operations, medical expertise, recruiting, training, marketing, finance, and human resource functions. In short, we serve to support our Family of Hospitals and we got here by caring, listening, and fostering genuine partnerships with each of our veterinary hospitals to empower their strength, expertise, and medical autonomy at the local level.

Today, we get to call the 1,600 hospital employees, including over 200 veterinarians and 90 home office support staff, our colleagues, mentors, and cheerleaders. Tomorrow will bring us even more growth in talent and expertise. And the best part? There’s room for you at the table to also grow and be supported if you join our team!

The Learning and Development Manager serves as the primary leader in onboarding of Clinic Managers, fostering a positive adult learning environment to provide our new Clinic Managers with an unparalleled training experience. They are responsible for developing and administering training courses to further Clinic Manager knowledge, oversee and coordinate the training of staff members, and assessing and reporting progress through the Clinic Manager and Level Up Programs.

The Learning and Development Manager works closely with the Vice President of Learning and Development, as well as the Expansion Manager, to update training leveraging adult learning principles to drive Clinic Manager knowledge and provide them with the necessary tools and skills to be successful.

Responsibilities:

• • Develops relevant training content and activities to train Clinic Managers
  • Upholds the American Veterinary Group mission of “Pet First Client First” through training programs that keep that focus throughout the course
  • Reports progress of Clinic Managers and staff through their training courses
  • Updates training courses as needed with collaboration from Expansion Manager and Director of Training and Development
  • Conducts gap analysis as necessary to determine future training needs
  • Develops ILT and eLearning training courses that augment training impact
  • Manages LMS, including troubleshooting logins when necessary
  • Ensures consistency and integrity of the Level Up Program
  • Supplements facilitation of the Practice Manager Training Program as needed and time allows
  • Drives development of staff through career pathing, coaching, and development conversations for high potential managers
  • Facilitates monthly trainings at the hospital level to increase employee engagement
  • Builds facilitation kits for Ambassadors, Regional Directors and Practice Managers for satellite training sessions

Qualifications

• • Bachelor’s Degree or equivalent experience, 5-8 years in a corporate training environment
  • Master’s Degree preferred
  • Excellent verbal and written communication skills
  • A commitment to the highest quality of adult education
  • Strong leadership skills and the ability to inspire others
  • The ability to analyze complex information and break the information into easily digestible chunks
  • The ability to work with, lead, and motivate people of various personality types
  • Strong time management skills
  • Intermediate to advanced skills with MS Office (Excel, Word, PowerPoint, SharePoint, Teams, etc)
  • SmartSheet experience is preferred
  • Experience managing and leveraging an LMS to deploy training is required
  • Advanced knowledge of instructional design and the tools needed to complete eLearning trainings required, Articulate Storyline experience preferred
  • A proven ability to thrive in a fast-paced environment
  • An ability to build engaging and professional ILT and eLearning content