Learning and Development Manager job

L&D Manager for eLearning Design and Test-Taking Best Practices

Are you energized by creating the unexpected? This job is a fit for those who can give initial focus for 12 months to best practices in assessment science (i.e., test-taking design, quality assurance, results analysis). The position then will serve the broader strategy of the Reputation & Compliance Learning team, which has been on a journey to upend the notion of what compliance-based (mandatory) learning can be by delivering innovative digital learning experiences that Deloitte professionals find engaging, convincing, and intellectually satisfying.

The Team

You will join a high-performing, 7-person team that is responsible for innovating new approaches to digital learning solutions while meeting and balancing the unique legal and regulatory specifications of the Deloitte US firm. The team’s work style is to go for excellence and lean into the future while playfully enjoying each other’s company, collaboration, knowledge, and humor.

This position sits in the Reputation & Compliance Learning (RCL) team within Deloitte Leadership & Human Potential and is premised on the idea that, “You can’t lead the firm if you can’t protect its reputation, its people, and its culture.” In close partnership with internal clients and vendors, the RCL team designs eLearning experiences that reach all of the roughly 175,000 Deloitte professionals in the US firm, with subject matter aimed at driving ethical and safe behaviors, confidentiality, anti-corruption, workplace respect and inclusion, and independence (freedom from audit bias). The portfolio of RCL programs is 100% digital and asynchronous. (If you seek to design for facilitated live classroom experiences, this is not the role for you.)

Because Deloitte Development is currently advancing practices related to knowledge proving, this newly open role is ideal for someone who is enticed by the challenge of shaping leading practices for the design, quality, and analysis of learning testing that occurs in the professional services environment, in addition to end-to-end project management and design of varied digital learning solutions.

Professional traits necessary for success in this job include operating with a growth mindset, showing up with curiosity, being solution oriented, collaborating to optimize creativity, staying organized and on top of detail, and leading team members, vendor partners, and clients on very clear journeys toward defined outcomes. Command of complexity and comfort with dynamic moving parts, exploratory ambiguity, and the ability to make sound and reasoned judgments is essential. Clear, concise writing and the ability to produce compelling deliverables is also very important.

Work You’ll Do

Design and Innovate Digital Learning Solutions

• Assist in advancing practices in the area of assessment science and contribute to a 2023-2024 strategic initiative to operationalize advanced practices across Deloitte Development.
• Lead project teams, which may include peers, subject matter resources, operations, vendors, and India-based design support and technical teams, to ensure the effective development and delivery of solutions, experiments, pilots, portfolio innovation strategies, and processes.
• Leverage market research for learning innovations, new technologies, and benchmarks to create and deploy leading-practice learning experiences.
• Design solutions in accordance with diversity, equity, and inclusion; brand standards; accessibility practices; NASBA if applicable; and Deloitte global learning standards.
• Lead the end-to-end learning design process across all phases and needs.

Manage the Business of Learning

• Operate with strong project management skills, including building and updating workplans, knowing what to prioritize and why, who to keep informed when and how often, and when to escalate.
• Align with clients to produce the annual plan for your areas in scope. Determine annual funding needs across projects and mange period-by-period budget processes.
• Execute the annual plan-managing projects, financials, scope, issues, risks, timelines-to deliver quality learning solutions that achieve promised outcomes.

Collaborate with Others for Impact

• Communicate with influence and impact, effectively conveying insights, a clear point of view, and recommendations in ways that support action and advance strategy.
• Foster productive and satisfied relationships with clients and strengthen the brand, reputation, and recognized value of the RCL team.
• Operate with a wide perspective to team and collaborate with stakeholders, third-party vendors, support teams, and a broad network of global colleagues to leverage perspectives, partner on solutions, and drive higher value and impact.
• Lead and coach others, fostering growth through feedback, instruction, and encouragement that builds on strengths and identifies areas for growth.

Qualifications

Required

• Bachelor’s Degree
• 8 years of related experience
• Must be eligible to work in the United States without the need for employer sponsorship, now or in the future
• Limited travel (less than 20%) could be required based on role responsibilities

Preferred

• Demonstrated consultative approach and communication and influencing skills, both verbally and in writing, with audiences at all management levels
• Related to best practices in test design: strong strategic and critical thinking to identify interdependencies between data design and outcomes Ability to analyze and synthesize data from to identify themes and develop recommendations
• Strong relationship building and client management skills, including executive levels
• Ability to manage workplans, costs, quality, speed, and project team performance from project initiation to close
• Ability to work autonomously and effectively in a fast-paced, complex, virtual environment
• Ability to produce executive-ready deliverables using MS Office Suite
• Prior consulting or professional services experience preferred

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,300 – $173,300.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.