You will play a pivotal role in assisting the travel product servicing team execute our service transformation initiatives. The Director, Learning & Development will build bold, innovative, and high-impact learning experiences focused on enabling our team members, departments, and business to develop and grow. This person will deliver strategic direction and leadership while inspiring and enabling a learning culture across Travel product servicing.

Job Responsibilities:

• Plan and execute an organizational learning strategy in alignment with business goals.
• Design, develop, and deliver high-quality learning programs (including eLearning, virtual, and classroom-based solutions) ensuring a positive and impactful learning experience.
• Responsible for identifying needs, aligning with appropriate stakeholders, and developing, implementing, and evaluating training tools, workshops, and e-learning options.
• Develop the infrastructure for all learning and development programs by establishing standardized methods and procedures for delivery, evaluation, measurement, and reporting.
• Develop metrics to enable robust evaluation strategies to measure learner outcomes, productivity & business impact of learning solutions. Leverage data insights to drive, modify and create future learning offerings.
• Build a culture of high performance in the Learning and Development function, ensuring that professional capability is maintained and developed.
• Build lasting relationships with third-party resources, vendors, and partners to roll out innovative and experiential learning models.
• Stay up to date on latest industry trends and best practices in learning and development.

Required qualifications, capabilities, and skills:

• 5+ years, learning & development experience including experience in a leadership capacity.
• Bachelor’s degree required.
• Experience project managing large-scale organization-wide people programs and connecting talent management with learning strategies.
• Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies.
• Proven track record of designing and delivering successful training programs.
• Experience developing eLearning content and managing LMS platforms.
• Ability to lead through influence in a matrix-ed environment and demonstrated ability to excel in a collaborative and team environment.
• Experience in adult learning theory and instructional design principles

Preferred qualifications, capabilities, and skills:

• 7-10 years’ experience in Travel Industry
• Relationship management skills, including the ability to work leaders with different priorities.
• Strong interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Ability to understand data and analytics to enhance effectiveness and efficiency of learning programs and tools.
• Ability to manage vendors, contractors, and work within a pre-defined budget.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.