Instructional Designer & Trainer job

What You’ll Get to Do::

• Formulate a training strategy for all initiatives across multiple workstreams, to include Salesforce.
• Establish logistics for each training topic, delivery vehicle and method. The type of training vehicles used should be based on the needs of the audience.
• Develop a thorough, scalable, and repeatable training framework, assessing needs, business resources, and deliverables.
• Determine training curriculum criteria to design various training vehicles in the appropriate medium and tools.
• Implement and deliver training in any specified modality such as in-person classroom, virtual, eLearning, reference guides, whichever training is required.
• Institute learning guiding principles. Employ guiding principles that result in an approach that is targeted to individual roles across key focus areas. Enable users to access training that is unique to their needs and on-demand.
• Interpret Confluence, Jira, EPICs and User Stories to understand the technical capabilities being launched and how to translate that into training materials.
• Conduct quality assurance testing for all training that is developed and create an evaluation process. Conduct a periodic review for all training and course materials to ensure all are up-to-date and remain relevant.
• Analyze and create reports based on the feedback and data collected through the follow-up training evaluations and periodic reviews. Report on the findings – propose, develop, and implement solutions as needed based on the findings.
• Generate usage and financial reports to measure and analyze training participation along with their associated costs and revenue.

You’ll Bring These Qualifications::

• Bachelor’s Degree or equivalent work experience required
• 5+ years’ experience; Background in change management related to enterprise system releases a plus
• In-depth knowledge and experience developing training materials and familiarity with leveraging stakeholder interviews, user stories, and technical requirements
• Experience creating training for data product releases and technology enhancements
• Strong project management and able to organize information effectively
• Ability to work effectively and efficiently within tight timelines to meet deadlines
• Extensive analytical skills to solve problems quickly and to exceed expectations
• Excellent writing skills, including copy editing; Able to communicate visually and verbally, including facilitating trainings and meetings
• Creative and innovative thinker with the ability to carry ideas through to implementation
• Flexibility to pivot quickly and change course as warranted by the work
• Skilled in instructional design and instructional technology
• Multi-media proficient (i.e., online videos, eLearning tools software, audio, course development software, Learning Management Systems)

What We Can Offer You::

• Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
• Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
• ARC offers WorkFlex. WorkFlex is ARC’s new work model, allowing employees in eligible roles to work virtually without set days in the office. ARC employees can work from the office, at home, or any combination of the two. There will be times when it is important to gather in-person and WorkFlex employees will be expected to come into the office or another location, when needed.
• We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
• By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.