Instructional Designer job at UnitedHealth Group

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.

Position will be responsible for conducting training needs analysis for the business and developing all training materials, communications and activities to meet the organization’s job/role requirements. Involves conducting ongoing evaluations and assessments to ensure effectiveness of programs and recommending/ implementing modifications as necessary. May work with SMEs to obtain training content. May include design and development of online and web-based training materials.

Primary Responsibilities:

• Analyze Business Issues and Needs
  • Assess and interpret customer needs and requirements
  • Engage/collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
  • Conduct task analysis/research to identify the specific knowledge, skills, and behaviors needed to achieve desired performance levels (e.g., focus groups, observation)
  • Conduct audience analysis (e.g., target audiences, current skills, performance gaps, special needs, prior knowledge, and attitudes)
  • Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process/procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure)
  • Identify measurement approaches and mechanisms to evaluate success of the educational solution
• Develop Training Solutions
  • Develop appropriate learning activities based on training designs and learning objectives
  • Write scripts/talking points for learning activities (e.g., trainer, audio, video, case studies)
  • Write supporting materials for learning activities (e.g., agendas, schedules, quick reference guides, handouts, job aids, trainer/learner guides, audio/visual aids)
  • Leverage/modify existing training solutions to meet current needs (e.g., updates, revisions, re-purposing for new audiences)
  • Develop learning assessments for use before or during training delivery (e.g., scenarios, case studies, questions, quizzes, knowledge checks)
  • Develop tools/resources for evaluating/measuring post-training learning effectiveness (e.g., surveys, interviews, focus groups, observations checklists)
  • Demonstrate and apply knowledge of appropriate tools and resources used to develop training content (e.g., Articulate, Captivate, MS Office Suite, Adobe CC, SnagIt, LMS, audio/video development)
  • Obtain stakeholder and SME approval/sign-off of training materials (following review cycles), and make needed revisions based on stakeholder feedback
• Design Training Solutions
  • Develop learning objectives based on appropriate analyses (e.g., business analysis, task analysis, audience analysis)
  • Engage/collaborate with appropriate stakeholders and SMEs to determine appropriate training content (e.g., products, processes, tools, skills needed)
  • Develop project plans for design/development of identified solutions (e.g., in-scope/out of scope elements, timeframes, resources, roles/responsibilities, priorities, cost estimates, feasibility analyses, risks/assumptions)
  • Apply principles of adult learning and training best practices to create effective and innovative training design solutions
  • Research/identify appropriate delivery approaches/media/methodologies (e.g., ILT, eLearning, webinar, virtual training, social media) and obtain required approvals
  • Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
  • Determine applicability/availability of existing training solutions (internal or external), and procure as appropriate
  • Identify/incorporate appropriate learning activities/exercises needed to enable learners to achieve learning objectives (e.g., delivery, time frames, durations, techniques)
  • Create high-level organizational structure and scope of training content (e.g., content outlines, storyboards, sequence)
  • Identify and document resources needed to deliver training solutions (e.g., classroom resources, system resources, supplies)
  • Develop maintenance plan for training solutions to ensure ongoing applicability/effectiveness of training (e.g., to account for potential changes to organizational structures, systems, processes, procedures)
  • Document and communicate training design decisions (e.g., design documents, training approaches/blueprints)
  • Obtain/confirm required licenses/copyright approvals for training materials, as needed
  • Obtain stakeholder approval/sign-off of training designs
• Implement Training Solutions
  • Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure/validate trainer readiness
  • Conduct training pilots to identify specific issues that needed to be addressed prior to delivery (e.g., timing, media, content gaps, audience engagement, assessment issues, training guides/materials)
  • Obtain stakeholder and SME approval/sign-off of training pilot outcomes and next steps
  • Ensure that all needed training resources are available for delivery in appropriate locations (e.g., approvals, classroom materials, source files, references, job aids)
  • Publish, test, and upload files to appropriate delivery locations (e.g., LMS, SharePoint)
  • Promote/communicate availability of training to appropriate audiences and stakeholders (e.g., newsletters, emails, posters)
  • Respond to ongoing feedback from trainers, and make appropriate adjustments to training deliverables
  • Monitor ongoing training and address issues as they arise during delivery, leveraging appropriate resources (e.g., systems, facilities) TDD Measure
  • Measure and Evaluate Training Effectiveness
  • Ensure that post-training evaluation processes are properly implemented (e.g., activate system tools, conduct focus group/interviews, distribute surveys)
  • Monitor and analyze training metrics/data/trends, and identify areas needing attention to enhance learning effectiveness
  • Collaborate with trainers to identify strengths and areas for improvement in training solutions, and appropriate steps to take to improve training effectiveness (e.g., content, activities, materials, delivery methods)
  • Generate/analyze reports on training processes/outcomes, and distribute to appropriate audiences (e.g., LMS utilization)
  • Conduct updates/debriefs as necessary with appropriate stakeholders to communicate training experiences/effectiveness, based on available feedback and data (e.g., from reports, learners, their managers, trainers)
  • Engage with learners post-training to obtain additional feedback on training effectiveness (e.g., focus groups, follow-up surveys),collaborating with trainers as appropriate
  • Identify and incorporate needed changes to learning solutions (e.g., processes, procedures, materials, techniques, curricula) based on measurement/evaluation results
  • Performs all other related duties as assigned
  • Ensures department complies with approved corporate policies and procedures
  • Serves on and chairs corporate committees, task forces, and/or work groups
  • Acts as a resource for others with less experience

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• BS/BA degree in Instructional Design, Education, Teaching, or related field or an equivalent combination of education and experience
• 1+ years of instructional design experience
• 1+ years of experience developing content using authoring tools for web-based training
• 1+ years of experience developing content using authoring tools for instructor led training
• 1+ years of knowledge of Adult Learning Theories, e.g. Constructivism
• 1+ years of knowledge of Instructional Design methodologies, e.g. ADDIE
• Entry level knowledge of authoring tools
• Intermediate level of skill with Microsoft Word & PowerPoint; e.g. Word- formatting templates, creating newsletters, merging documents; PowerPoint- creating and integrating animations

Preferred Qualifications:

• MEd/EdM/MA degree in Instructional Design, Education, Teaching, or related field
• 1 + years of experience with coordinating and/or managing educational or instructional design projects
• 1+ years of experience using SCORM
• Experience with Visio, Snag-lt or similar tools
• Experience with Adobe Acrobat Professional
• Advanced working experience of Captivate, Storyline, Adobe CC, Articulate Storyline, and other authoring tools
• Identifies solutions to non-standard requests and problems
• Solves moderately complex problems and/or conducts moderately complex analyses
• Works with some guidance; seeks guidance on only the most complex tasks
• Translates concepts into practice
• Provides explanations and information to others on issues
• Coaches, provides feedback, and guides others

Physical & Mental Requirements :

• Ability to lift up to 10 pounds
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate office equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving

Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life’s best work.