As an instructional designer, you will be responsible for designing and developing external, industry-facing training solutions to achieve ISO’s objective of providing technical training to the region’s electricity stakeholders. As the curriculum design and development expert, you will work in collaboration with subject matter experts (SMEs) to apply innovative and creative e-learning solutions including but not limited to self-paced tutorials, webinars, and videos using a variety of technology tools. You will also support the development of instructor-led programs and materials, with emphasis on their conversion to e-learning formats.

In this role, you are responsible for the end-to-end training process of individual training projects: design, development, implementation, evaluation of instructional solutions that meet the stated needs, and the associated project management of the training solution. In addition to instructional design and development experience, demonstrated eLearning technology proficiency, strong facilitation and communication skills, problem solving, stakeholder management, as well as client focus are required.

How you will make an Impact:

• Works with subject matter experts and business partners at all levels of the organization to analyze training requests. Recommends to Participant Training Manager the proposed learning solutions designed to achieve business objectives, with a focus on e-learning delivery options for new and existing programs.
• Develops curricula and instructional materials that translate complex concepts and processes into high-quality, easy to understand, engaging learning content for multiple audiences enabling just in time access to content using a variety of delivery formats (e.g., video, self-paced, webinars, audio recordings, knowledge articles, instructor-led, and so on).
• Applies proven learning methodologies and frameworks for effective adult learning with a focus on e-learning. Define learning objectives, design instruction, and develop relevant content based on adult learning principles for the target audience. Ensures that quality standards are maintained during design, development, and revision of all courses/materials.
• Creates engaging, effective e-learning content. This includes creating new content, converting existing content into e-learning modules/microlearning segments, using authoring tools/software; building quizzes and interactivity; audio recording and editing; testing of courses prior to their release (content and technical); uploading courses into the learning management system (LMS) and website; maintenance and refreshing of content in existing curricula.
• Plans and manages multiple learning projects that follow a structured instructional system design (ISD) process. Uses project management skills to prioritize and ensure effective and timely implementation of training initiatives (e.g., defines project plan and schedule, meets deadlines, and communicates issues and risks in a timely manner). Applies and adheres to established department training standards, processes and procedures for each training assignment.
• Prepares subject matter instructors to deliver training through train-the-trainer sessions and coaching. Facilitates virtual or in-person training sessions with subject matter instructors.

What we are looking for

• Bachelor’s degree in a learning area (e.g., instructional design, instructional technologies, education), communications, marketing, or technical area (e.g., engineering, economics, business). Experience and certificate work may substitute for education.
• Minimum of 3-6 years of relevant work experience applying adult learning principles and instructional design best practices to develop engaging, effective learning resources in a wide variety of formats (e.g., video, self-paced, webinars, audio recordings, knowledge articles, and so on).
• Demonstrated ability to design highly creative, quality and innovative learning solutions that educate and engage the learner. Experience incorporating multimedia elements (e.g., audio, video, and graphics) into blended learning solutions. Graphic design experience is a definite asset.
• Proven project planning and management for multiple concurrent projects and priorities; ability to meet commitments under tight deadlines.
• Ability and willingness to keep skills and knowledge current in a rapidly changing field.
• Works well independently and collaborates as part of a team including the ability to solicit, accept, and provide constructive feedback on project assignments, deliverables and process improvements.
• Excellent verbal and written communication skills; excellent facilitation and classroom delivery skills.
• Strong internal and external customer orientation.

Clarity of purpose is the starting point for all success. The ISO’s mission, vision, and values define our purpose—these values serve as the cultural cornerstones of the organization.

Mission: Through collaboration and innovation, ISO New England plans the transmission system, administers the region’s wholesale markets, and operates the power system to ensure reliable and competitively priced wholesale electricity.
Vision: To harness the power of competition and advanced technologies to reliably plan and operate the grid as the region transitions to clean energy.
Values: Expertise, Respect, Innovation, Dependability and Collaboration
What We Offer: Located in Holyoke, MA amid the picturesque Pioneer Valley of Western Massachusetts, our employees get the best of both rural and urban living, enjoying day-to-day local community culture and conveniences with drivable access to big city amenities. Our competitive base salaries, performance-driven bonus incentive offering, as well as a variety of health, wellness, and professional development benefits underscore the value we place in our employees. Beyond our comprehensive medical, dental, and vision plans, we encourage continuous learning through our training and tuition reimbursement programs and support work-life balance with flex hours, hybrid work models for most roles, and paid vacation and holidays. Our benefits strive to fulfill the needs of our employees across life’s stages, with paid parental time off, health and wellness programs, 401k with company match, and a retirement plan. For the convenience of our employees, we offer complimentary access to our onsite fitness center and a cafeteria with free coffee.
COVID-19 Policy: Employee safety and well-being is a priority at ISO New England. To safeguard our teams and the important work they do, ISO New England has a mandatory COVID-19 vaccination policy.
Equal Opportunity: We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, citizenship, religion, sex, sexual orientation, marital status, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Social Networking Notice: ISO New England reserves the right to review the candidate’s postings on any social networking site accessible in the public domain as part of the candidate assessment process.