Instructional Designer Job

Under the direction of the Revenue Cycle Training and Quality Manager, the Revenue Cycle Instructional Designer and Quality Analyst is an experienced training specialist with a solid understanding of business processes, specific Epic Applications, BMC applications and policies, and adult learning styles and methodology. The methodology includes but is not limited to electronic learning modules, electronic assessments (pre and post-training sessions), gap analysis, and PowerPoint presentations. The Quality and Training Specialist participates in the overall development, implementation, and maintenance of a training program across multiple applications, services and departments. In addition, they serve as a direct resource for planning and coordinating Revenue Cycle driven projects requiring Epic training and implementation of new Epic modules.

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree is preferred. *Degree may be substituted for experience for candidates who have extensive training experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Epic Revenue Cycle Application Certification

EXPERIENCE:

• 5+ years hospital revenue cycle experience and
• 2+ years of quality auditing or EHR training experience
• Certification or proficiency in one or more Epic Curriculum applications (or obtained within 3 months of employment)

ESSENTIAL RESPONSIBILITIES / DUTIES:

Training team resource:

• In coordination with the Epic eMerge Training Team, the Revenue Cycle Instructional Designer and Quality Analyst will be responsible for the creation and on-going development of training curriculums for Revenue Cycle.
• Identify and create eLearnings for refresher training curriculums.
• Serves as a role model to the training team through continued learning and professional accountability.
• Fosters team work and collaboration. Provides oversight and project management expertise to other members of the training team.
• Collaborates with Epic Application Analyst and subject matter experts to assess and identify appropriate curriculum design, educational needs and training opportunities.
• Responsible for creating various solutions to educate clinicians on the use of BMC applications utilizing suitable materials and instructional methods appropriate to adult education.
• Continuously serves as a resource for innovative teaching offering mentoring to colleagues.

Project management:

• Assist in leading the development, implementation, and maintenance of the Epic training program. Provides proactive input to issues resolution, quality, and process improvement.
• Develops and maintains credibility and effective working relations with project management, department managers, program coordinators, clinical and physician leads.
• Schedules and leads meetings with clinical leadership to as determined by project tasks and timelines.
• Collaborate with analyst team leads in workflow analysis; apply workflow knowledge in system configuration and training curriculum design.
• Align with other IT functional areas to remain apprised of project status and inform customer management of progress. Keeps the ITS technology and service managers aware of user issues and potential conflicts.
• Participate in leadership meeting as a representative of all training applications.

Ongoing training activities:

• Edit tip sheets, proficiency assessments and communication postings prior to publishing to end users.
• Ensure daily, weekly, and monthly tasks (i.e. training maintenance, Thrive Planning, MST clean up) are on track for completion.
• Work closely with Revenue Cycle leaders to provide a schedule for new employee orientations, physician training, student and resident onboarding. Create method to track training, with a clean demarcation between go-live education and ongoing orientation.
• With the manager, develops a structure for refreshers, optimization and upgrade trainings needs.
• Under the guidance of the training manager, maintain a certification training program according to Epic guidelines.
• Work closely with the Training Manager to publish training schedules and materials in learning management systems.
• During training sessions, be available as a resource for troubleshooting and support.
• Oversee logistics and maintenance of training space and equipment

Quality Measures:

• Ensure that data-driven performance management and QI programs are designed and implemented in a manner that aligns with the organization’s strategy and mission.
• Monitors the effectiveness of the performance management and quality improvement programs on a timely and an ongoing basis.
• Reviews and analyzes data to determine issue trends and develops remediation plans and/or workflow resolutions. IND123