Instructional Designer job

The Instructional Designer will create eLearning, live instructor-led training sessions and training guides, and supporting materials following an instructional design process to support CCC’s learning audiences.

As a member of the Learning Services team, the Instructional Designer is responsible for collaborating with cross-functional teams to create and implement learning experiences.

Critical skills required for the role include a high degree of accuracy; versatility; strong CCC product knowledge; digital content and learning technologies experience; demonstrated mastery of English grammar; and the ability to align to sound project management practices on all projects.

Interface with all Internal Departments, including but not limited to:

• Enabling Services
• All Sales Groups
• Service Operations
• Product Management & Marketing
• Product Development
• Help Desk /Technology

External Customers including but not limited to:

• Insurance
• Repair Facilities
• Suppliers/OEMs
• Independent Appraisers

• Apply knowledge of instructional design and adult learning theory to develop learning materials and create or update training programs.
• Quickly synthesizes and rapidly create course content based on input from written material, previous training courses, subject matter experts, etc.
• Oversee instructional design projects and manage training project plans. Collaborate with project teams to develop and implement learning solutions to best meet the particular business need.
• Develop learning experiences for classroom (in-person and virtual), self-paced eLearning modules or blended approaches.
• Create course presentations, videos, assessments, facilitator guides, and course handouts.
• Execute evaluation strategies and tools to measure program effectiveness. Leverage feedback into design and on-going maintenance of training/learning solutions.
• Conduct initial train-the-trainer sessions for all new training programs.
• Research and implement best practices in instructional design and learning technologies.
• Assist, when applicable, in the development and maintenance of product help topics

• Establish and refine effective project management procedures and status processes.
• Create and manage project plans according to processes and procedures using identified project management tools.
• Plan, collaborate, and execute training development activities.
• Consult with project teams to develop and implement learning solutions to best meet the business need.
• Clearly communicate project milestones, issues, risks, and needs to Learning Services Leadership and project stakeholders.

• Support trainers, SMEs, clients, etc. who need problem-solving and solutions within the LMS.
• Use established course development processes for LMS distribution.
• Administer the LMS, including uploading content and maintaining all training-related recordkeeping as needed.
• Collaborate with LMS process analyst to determine and facilitate best practices and required reporting.
• This position does not have direct reports.
• Other duties as assigned.

• Bachelors’ Degree or equivalent experience required.
• Minimum three years Instructional Design experience is preferred.
• Preferred prior experience includes working with complex content and developing training for multiple delivery modalities (traditional/online classroom, and self-paced eLearning modules).
• Instructional Design experience in Technology / Software environment is preferred.
• Communicate effectively in visual, oral, and written form. (Essential)
• Instructional Technology experience including website development; experience with CSS and HTML preferred.
• Video content development experience with Adobe Creative Cloud or Camtasia preferred.
• eLearning course development and delivery experience using tools such as Articulate 360.
• Visual experience such as graphic design.
• LMS, SharePoint, and file management knowledge preferred.

• Knowledge of all CCC products
• MS Office
• Knowledge of adult learning principles & Instructional Design Principles and Training Delivery Methodology.
• Knowledge of automated course development and delivery tools.
• Problem Solving
• Interpersonal Communication
• Collaboration
• Project Management
• Customer Focus
• Decision Making
• Adaptability
• Graphics, video, audio editing experience
• Ability to create and edit graphics as needed.
• Web development (CSS / HTML / JavaScript)