Position Description

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Are you drawn to the community and energy of being on a campus of higher education? Can you see yourself supporting distinguished business academics? If so, consider joining our team as an Instructional Designer to consult and provide operational support to our faculty, learners, and staff to advance Harvard Business School’s mission to educate leaders who make a difference in the world.

As part of the Learning Design & Training Services team the Instructional Designer (ID) is responsible for designing, implementing, and consulting on applications and technology devices that support the advancement of teaching and learning at the Harvard Business School. They assist faculty and staff with developing sound pedagogical strategies for developing and utilizing technologies in and across the curriculum for virtual, hybrid, and in-person delivery. The ID assists in the production and delivery of training materials and end-user documentation on how to appropriately use technology solutions for both academic and administrative uses.

The ideal candidate is an energetic, quick learner who possesses superior interpersonal and communication skills. They have experience effectively consulting with faculty and business partners, developing and delivering a wide variety of technology solutions and trainings in a high-touch, enterprise- level environment. They have excellent listening and critical thinking skills and exhibit the ability to understand current processes and requirements and identify new tools or ways of working to achieve objectives. They possess superior maturity, professionalism, and judgment.

Responsibilities:

• Consult with faculty and staff on how HBS IT-supported technologies can be used to meet business needs which can be delivered in a number of different modalities (virtual, hybrid, in-person)
• Coordinate services across the HBS IT and the HBS organization, so that faculty have a central point of service contact for their technology needs (maintaining streamlined and strong customer service for the faculty and programs)
• Evaluate new technologies and their ability to meet HBS community needs
• Serve on project teams in designing and implementing solutions that align closely with teaching, learning, and administrative goals
• Design and create end-user documentation including eLearning, guides, and videos
• Develop and deliver individual and group instruction with sensitivity to differing learning styles
• Assume additional responsibilities as assigned

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The two years’ experience required above must be as an instructional/learning designer or equivalent in a higher education or similar environment

Other Preferred Qualifications

• Experience in developing instructional design strategies, policies, and procedures is preferred
• Expertise in developing, evaluating, and redesigning face‐to‐face, fully virtual, and hybrid/blended content delivery is preferred
• Expertise with Zoom is preferred
• Expertise with one or more learning management systems is preferred
• Expertise with one or more eLearning authoring tool (e.g., Camtasia, Captivate, Articulate) is preferred
• Teaching or training experience is preferred
• Strong presentation skills is preferred
• Be flexible, open-minded, and comfortable with changing responsibilities and duties as new and additional needs become known is preferred
• Experience with IT Infrastructure Library (ITIL) and IT Service Management (ITSM) is preferred

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, may occasionally be required