Instructional Designer Job

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

JOB MISSION:

As Global Retail Training Instructional Designer/Content Developer, you will work with New Balance’s Global Retail Team to develop training for global initiatives in four workstreams: Product, Service, Brand History & Stories, and Store Operations & IT. Your learners will be retail management and retail store associates across channels and formats in six regions. You will work in a fast-paced environment with international colleagues and within an inclusive, collaborative team culture.

MAJOR ACCOUNTABILITIES:

BUSINESS

• Develop training content, including eLearning, videos, instructor-led, and job aids/quick reference guides and efficiently execute training strategy.
• Manage project tasks and deliverables using agile ways of working and facilitate localization of training content
• Revise and maintain training content based on feedback and metrics, track and provide report on metrics
• Partner and collaborate with global and regional stakeholders and SMEs throughout the development process

REQUIREMENTS FOR SUCCESS:

• Degree in Instructional Design,
• Experience in Retail domain and with agile project management
• Experience developing instructional materials, including eLearning, video, and instructor-led
• Ability to contribute to multiple projects simultaneously and meet project deadlines
• Excellent communication skills, with an emphasis on written and visual presentation & Ability to work cross-functionally
• Knowledge of the following tools: Articulate 360 – especially Rise; Camtasia; Powtoon or Vyond; Snagit or Photoshop; and Office 365 applications.
• Welcome feedback from stakeholders, SMEs, and teammates, enjoys working both collaboratively and independently.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword – it’s part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.