Instructional Designer job

Under general supervision, researches, designs, develops, and implements compliance initiatives, training programs and workshops for the CTA workforce. Recommends and leads the development and implementation of CTA web-based trainings, policies, and procedures. Implements quality control initiatives to evaluate and improve training and development and other organizational initiatives.

PRIMARY RESPONSIBILITIES

• Analyses, designs, develops, and implements, learning solutions including but not limited to: Web-based Training, Virtual Instructor Led Training, Learning Labs, Simulations, Virtual Environments, and other Employee Performance Support web-based solutions.
• Creates course content, facilitator guides, manuals, test criteria, reference materials, and learning aids for training classes.
• Identifies expected outcomes for courses and monitors to ensure achievement of outcomes.
• Partners with stakeholders to determine training needs.
• Reviews materials for quality control and to keep learning information interactive and updated according to industry standards.
• Reviews stakeholders needs, designs strategic approaches for implementation of eLearning solutions, and validates with stakeholders and Training and Workforce Development (TWD) leadership.
• Obtains approval for updated training programs.
• Utilizes the Learning Management System (LMS) to develop learning initiatives and training programs that align with the department’s workforce development plan
• Produces and distribute training program and learner reports via the LMS system that meet regulatory requirements and stakeholder needs.
• Utilizes instructional technology to develop training programs and to enhance learning initiatives as appropriate
• Conducts train-the-trainer sessions and develops training aids to support internal customers.
• Assures the scheduling, and quality of approved courses.
• Serve as TWD liaison with IT. Identifies all technology needs in the field to effectively roll out an authority wide eLearning program and LMS system. Champions, advocates and serves as TWD project support for appropriate equipment acquisition and software needs.
• Evaluates vendors/external training courses and recommends the acquisition of same to supplement internal training programs. Secures/confirms approved vendors and is responsible for related logistics and communications.
• Maintains and participates in web-based learning organizations/communities, shares best practices with TWD team members, and implements online industry best practices where appropriate.
• Conducts peer-to-peer design workshops to discuss and implement best practices.
• Conducts peer-to-peer project reviews and provides structured feedback.
• Completes peer proofreading to ensure accuracy and consistency of modules
• Assists department in train-the-trainer sessions and observation audits.
• Performs other duties as assigned, including working on special projects and preparing special reports.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

None

CHALLENGES

• Working in a new and developing LMS environment with technology and equipment deficiencies.
• Working independently, under general instructions.
• Ensuring high quality standards of training and timely delivery in multiple Authority locations.
• Managing multiple initiatives, balancing competing priorities, and meeting deadlines with timeliness and accuracy.
• Adaptability in a fast-paced, large system environment.

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Instructional Design, Human Resources, Instructional Technology, Organizational Development, English, , or a related field. Master’s degree preferred.
• Five plus (5+) years of experience creating web-based training/professional development content, including validating programs and successfully implementing curriculum adjustments.
• Extensive experience working with CBT authoring, animation tools, and other software (Adobe Captivate, Articulate360, Camtasia, InDesign, etc.).
• Extensive experience working with Learning Management Systems and developing and implementing learning initiatives Authority-wide.
• Experience with learning technologies and utilizing them for the development of training videos and other associated training aids.

PHYSICAL DEMANDS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Chicago Transit Authority requires all employees to be COVID-19 vaccinated. If you are offered employment, you must provide proof of full COVID-19 vaccination or proof that you are in the process of becoming fully vaccinated as part of the hiring process and as a condition of employment. Visit www.transitchicago.com/careers
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Detailed knowledge of training delivery techniques, facilitation, and adult learning principles.
• Advanced skills in curriculum development, eLearning, and instructional video development.
• Advanced proofreading skills
• Strong project management skills.
• Strong written and verbal communication skills.
• Strong analytical, organization, and problem-solving skills.
• Intermediate skill using HTML, XML, Microsoft Office, Learning Management Systems, and instructional technologies (e.g., WebEx Training, etc.)
• Ability to maintain confidentiality.
• Ability to work collaboratively across multiple levels of an organization, with subject matter experts, to develop training modules.

WORKING CONDITIONS

• General office environment.
• Travel throughout the CTA service area including various field locations and exposure to garage, terminal, shop and right-of-way hazards and outside weather conditions.
• May be required to work various extended or irregular hours (including afternoons, nights, or weekend shifts) in order to respond to CTA issues or emergencies.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Computers, Microsoft Office Suite, LMS, course authoring software , Camtasia, In-Design, Articulate 360, and Adobe e-Learning Suite.

Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.

Applicants, if hired,must comply with CTA’s residency ordinance