Website Apple
Do you love understanding every detail of how new technologies work? Join the team that serves as Apple’s nerve center, our Information Systems and Technology group. There are countless ways you’ll contribute here, whether you’re coordinating technology needs for product launches, designing music solutions for retail locations, or ensuring the strength of in-store Wi-Fi connections.
From Apple Pay to the Apple website to our data centers around the globe, you’ll help design and manage the massive systems that countless employees and customers rely on every day. You’ll also build custom tools for employees, empowering them to solve complex problems on their own.
Join our team, and together we’ll explore all the ways to improve how Apple operates, freeing our employees to do what they do best: craft magical experiences for our customers. The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple.
We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone at Apple depends on our team’s communication skills, obsession over the customer experience, and attention to detail!
Key Qualifications
- At least 5+ years of program management experience, with a focus on strategy and planning in learning and development teams
- At least 5+ years of Instructional Design experience in Instructor led, video and/or eLearning content
- Proven track record of developing roadmaps, timelines and project plans, prioritizing and seeing them through to completion in a dynamic, deadline-driven environment
- Able to effectively partner cross-functionally, and leading projects while partnering with the experts to deliver results
- Ability to effectively forecast and allocate resources across a number of projects to meet schedules and goals
- Teammate with great written and verbal communication skills, excellent listening and strong coordination skills, and the ability to establish relationships
- Experience leading team discussions with large, global groups, which may include senior managers and executive leadership
- Ability to work effectively in global and virtual teams
- Creative problem solving skills, and comfortable working with ambiguity
Description
We are looking for a process-oriented program manager in Instructional Design to lead global eLearning, video and ILT planning efforts. Encompass everything from creating an online program strategy, content reviews, and plans, to implementing data-driven strategies in these areas. The ideal candidate possesses a strong customer service ethic, handles ambiguity with ease, and understands the core strengths that make Apple’s products easy to use.
A successful candidate will:
– Define strategic and operational goals and design a corresponding roadmap for achieving those goals.
– Form relationships and coordinate closely with regional partners, engineering teams, and support teams to drive successful execution of projects.
– Run a portfolio of global training projects, and follow through to completion.
– Ability to understand and apply the global learning infrastructure, including learning management system and work closely with reporting team.
– Demonstrate online platforms and tools to collaborate and communicate effectively with team members based out of our local and global offices.
– Lead the development and implementation of creative learning programs and appropriate measures of success.
Education & Experience
Bachelor’s degree or equivalent work experience required.
To apply for this job please visit jobs.apple.com.