Website North Central Texas College
Person with strong people skills who is organized, detail oriented, and team-driven needed to perform Help Desk Support. Primary duties include answering phones and e-tickets for Faculty and Students with questions or issues about Canvas LMS, Webex, Respondus LockDown Browser. Conduct online conference support with Faculty and Students. Knowledge of varying hardware (i.e. PC, MAC, iPad, Chromebook, Android). Maintain/update training materials and eCampus Knowledge Base articles. Have ability to create and conduct multi-media training and tutorials.
Associate degree or equivalent hours in a computer technologies related field.
Knowledge of Learning Management Systems (Canvas, etc.). Excellent interpersonal and communication skills. Ability to handle multiple tasks and projects. Detail oriented. Knowledge of varying computer platforms.
- Works well with people
- Excellent written and verbal skills
- Is organized, team-driven, detail-oriented, can multi-task
- Resolve technology support requests from Faculty and Students
o via phone, e-ticket, in-person, or online conference
o across varying hardware
Experience with multi-media, audio, video capture, and manipulation.
- Software proficiency preferred: Canvas LMS, Microsoft Office, Snagit, Camtasia, Webex
Two years of current related work experience in multimedia software applications, training, and Internet technologies.
Three years of current related work experience in a college or university environment including distance education, help desk, and working with faculty in instructional technology implementation. Course management system administrator level proficiency.
North Central Texas College (“NCTC”) is an equal opportunity employer. NCTC does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetics, equal pay, or any other legally protected characteristic. NCTC prohibits harassment on the basis of a legally protected characteristic and/or retaliation for reporting a complaint.
Subject to criminal background check. Resume & references required in addition to application. Hourly pay – $13 – $15/hr
To apply for this job please visit employment.nctc.edu.