eLearning Specialist Job

The successful applicant will report to and be coached by PEAK 15’s Learning Manager. This position will be focused on creating and enhancing PEAK 15’s online help application which guides new and existing users to quickly discover, learn, and adopt new capabilities in the system. This position is 100% remote, and you must have a home office where you can work privately and uninterrupted. PEAK 15 will supply all the necessary technology needed for this position.

Primary Responsibilities:

• Create new and refresh current online help content- Collaborate with internal stakeholders and Subject Matter Experts (SMEs) to create, update, and refresh PEAK 15’s online help articles using Robohelp and Captivate. Attend customer training sessions to accelerate your understanding of how PEAK 15 customers learn and capture that knowledge to enhance the learning experience.
• Project/Time Management – Self-manage assigned projects by setting and adhering to milestones, prioritizing user course work for onboarding customers, release notes, and completing regular backlogged material.
• Customer Training – once proficient using PEAK 15 and having a comprehensive understanding of the product, deliver instructor led online training on foundational topics for new onboarding and current customers.

Skills

• Excellent listening, interpersonal, written, and oral communication skills
• Experience building relationships with internal and external stakeholders
• Ability to self-manage and project manage assigned projects
• Detailed mindset and the ability to problem solve
• Knowledge of Microsoft Dynamics CRM is helpful
• Experience using the Atlassian Confluence application
• Experience using Robohelp and/or Captivate tools is a bonus

Primary Qualifications:

• The ideal candidate should have a minimum of 2 years of application customer support and/or service in a fast-paced environment
• 2 years’ experience creating and publishing training material both written and video recorded
• 2 years’ experience using image and video capture software like Loom or Snagit
• Travel industry experience is preferred
• Working for a SaaS or Cloud based software company is a bonus
• A college degree is preferred

Success factors/job competencies:

• Action Oriented & Drive for Results:  Enjoys working hard; is action oriented and full of energy for the things seen as challenging; not fearful of action with minimum of planning; seizes opportunity to drive business objectives forward.  Can be counted on to meet or exceed goals successfully; is consistent in performance and strives to be a top performer; very bottom line oriented; steadfastly pushes self and other for results.  Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Critical Thinking & Continuous Development:  Can effectively cope with change; can shift gears comfortably; ability to synthesize objectives across the organization and take appropriate action without having the total picture; isn’t upset when things are up in the air; can comfortably handle risk and uncertainty.  Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.  Deals with concepts and complexity comfortably; capable, and agile.  Applies new learnings to enhance productivity and quality of the work without prompting.  Seeks and applies efficiencies in day-to-day work, constantly improving and streamlining processes to achieve company objectives.
• Communication & Relationship Building:  Has the ability to perceive reactions via non-verbal signals of others, reason with others to promote thinking and cognitive activity, understand drivers of decisions by interpreting the cause of other’s reactions and what it may mean, and manage relationships by working collaboratively to reach the best outcome for the company.  Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.  Actively and consistently seeks to work cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results. Serves as a collaboration catalyst that motivates others to want to collaborate as well.

Benefit Information:

Fullsteam and its Family of Companies offers a competitive wage as well the following benefits:

• Major Medical
• Dental
• Vision
• 401k with Company Match
• Paid Holidays
• Personal Time Off
• Employer Paid Short Term Disability & AD&D
• Other employee paid supplemental insurances offered

Physical demands and work environment:

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; talk or hear. Employee must occasionally lift and/or move up to 15 pounds.

This position is 100% remote. The candidate would need to have a suitable work environment set up as their home office and be comfortable managing their own schedule in a non-corporate office environment.

EEOC & ADA Statement:

Fullsteam and its family of companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Fullsteam and its family of companies complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Fullsteam Human Resources.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.