eLearning Designer Job

Are you an experienced, innovative, and energetic instructional designer? Are you passionate about creating compelling e-learning experiences from complex content? Are you skilled at developing interactive e-learning activities and curricula that provide practical learning applications and enhance retention? When you start a project, do you bring stellar writing, critical thinking, graphic design, and project management skills to the table, along with insights from the latest research about adult learning?

If this sounds like you, we welcome you to join DNR’s Workplace Culture and Development Team as the new eLearning Designer and Training Specialist. The eLearning Designer and Training Specialist position reports to the Workplace Culture and Development (WCD) Director and is responsible for managing, developing, and implementing eLearning course curricula and online instructional programs that are designed to provide professional development opportunities designed to grow and develop DNR employees and enhance the agency-wide culture. The position supports the organization’s efforts to implement innovative technology solutions and services, which support required needs mandated by RCW, WAC, Executive Order, Initiative, and/or other governmental drivers. This position supports employees and programs throughout the agency by designing, developing, coordinating, and delivering strategic training and development programs that meet the agency’s needs and WCD initiatives.

This position partners with the Training and Development Technical Strategist in the administration of the Washington State Learning Center Systems; managing training data and agency learning center systems, developing standardized processes and procedures for LC Administration, and ensuring employee access to learning systems. This position also provides consultation, develops strategies, conducts research, formulates recommendations, and implements strategic, unique, and long-range learning activities for programs throughout the agency. In addition, this position supports the management and implements changes to the WCD ticketing system.

Workplace Culture and Development (WCD) Division offers key support to programs designed to grow and develop WA State Department of Natural Resources employees and enhance the agency-wide culture utilizing an equity, diversity, inclusion, and belonging-focused lens to foster safe and respectful workplaces where employees can bring their authentic selves to work.

WCD’s cultural and developmental programs foster employee engagement and leadership development. These concepts work to attract and retain a workforce within DNR representative of the public we serve. WCD initiatives increase inclusion, belonging, and psychological safety, increase productivity, improve communication, and create a climate of innovation.

Responsibilities:
Design and Develop eLearning Courses

• Meet customer needs and operationalize eLearning courses and supporting resources through engagement and communication planning.
• Collaborate with the training team and subject matter experts to draft content and create classroom materials that comply with federal and state laws and policies. Select and/or create e-learning training curriculum for the agency.
• Establish, enforce, and follow DNR standards for visual design principles, multimedia learning principles, and user experience and accessibility design best practices.

eLearning Technical Development and Project Management

• Conduct audits of eLearning courses to ensure accessible instructional programs that are compliant with Section 508 of the Rehabilitation Act, the Americans with Disabilities Act, and OCIO Policy 188 thus providing accessibility to all staff and minimizing agency liability.
• Develop replicatable templates for – learning objects, and prototypes; standardize- format, sequence, narration, and accessibility.
• Use project management skills and tools to simultaneously manage multiple eLearning course development programs involving various stakeholders.

Learning Management System and WCD Ticking System Backup Administrator

• Support the effective implementation and ongoing maintenance of the LMS and all supporting tools, content, technologies, roles, users, security, and internal system notifications.
• Troubleshoot system issues, such as learner access, supervisor workflows, course accessibility, class access or view, course completion status, and LMS functionality.
• Conduct audits of WCD ticketing system, provide trend reports and recommendations to improve customer experience, and strategize changes in approach and content for agents.

Performs other duties as assigned

• Engage in ongoing professional development to identify advanced training systems and project management strategies through participation in classes, forums, workshops, and conferences committed to DEIB best practices.

Required Qualifications:

• A Bachelor’s degree in Instructional Design, Education Technology, Adult Education, Computer Science, Information Systems, or related technical/business discipline AND one (1) year of experience designing and developing curriculum using eLearning authoring software such as Articulate Storyline, Captivate, Camtasia, or other equivalent software.
  OR A year-for-year equivalent of training and/or work experience designing, developing, and evaluating web-based training courses using eLearning authoring software such as Articulate Storyline, Captivate, Camtasia, or other equivalent software.
• Knowledge of a wide variety of theories, principles, and best practices related to educational technology to resolve problems and develop strategies for highly complex issues.
• Experience identifying and addressing gaps in compliance with Section 508 of the Rehabilitation Act, the Americans with Disabilities Act, and OCIO Policy 188 in relation to accessible learning design.
• Demonstrated ability to design and develop eLearning to meet the demands of the position.
• Experience working collaboratively with employees, managers, and supervisors; creating and maintaining relationships, and building trust and rapport with others.
• Experience Administering a Learning Management System (such as SumTotal LMS) or similar Information Technology systems.
• Experience utilizing eLearning software preferably Articulate 360 software package.
• Excellent organizational and time management skills; attention to detail.
• Communicate effectively with individuals and groups from a variety of cultures and backgrounds.
• Excellent written and oral communication skills, including the ability to effectively convey technical information to non-technical colleagues and clients.
• Exceptional computer and software skills with the ability to troubleshoot and resolve technical issues quickly.
• An intermediate or better knowledge of Microsoft products.
• Excellent organizational and time management skills; attention to detail.
• DNR Core Competencies:
  • Personal Accountability
  • Value Others
  • Compassionate Communication
  • Inspire Others
  • Commitment to Excellence

Special Requirements and Conditions of Employment :

• The duty station is the NRB in Olympia, WA. Work is performed almost exclusively (95%) indoors.
• Requires periodic (10%) travel for meetings and trainings; travel may be to region offices and work centers in remote locations throughout the state.

Desired Qualifications:

• eLearning Developer Certification/Credentials related to formal training in eLearning design.
• Knowledge and experience working with Articulate 360 products including storyline, rise, review, etc.
• Knowledge in use of graphic design programs such as Adobe Illustrator, Animate, and InDesign; Photoshop; Canva; etc.

Application Requirements:

• To be considered you must apply online at www.careers.wa.gov (Click on the APPLY button above).
• Attach a letter of interest describing how your experience and qualifications relate to the position profile and the position required, desired and special requirements.
• Attach a resume describing your experience and qualifications.
• Provide a sample of eLearning design work that you have created. Portfolio sample(s) may be shared in the following options: share a link to a published and hosted course as part of your resume or cover letter documents, attach a pre-published .story file or email the file directly to betsy.vandrush-borgacz@dnr.wa.gov. If you do not provide a sample of eLearning design work that you have created your application materials will not move forward in the application process.
• Provide three to five professional references – you may attach a document, use the References text field in the online application, or include with resume.
• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).
• Complete all supplemental questions.
• Candidates that move forward in the recruitment process may be contacted via email from info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.
• Candidates selected for the final interview stage will convert a DNR-provided PowerPoint presentation to an Articulate Storyline course, and use their expertise to upgrade the course to ensure it is both engaging and meets accessibility standards, addressing compliance with Section 508 of the Rehabilitation Act, the Americans with Disabilities Act and OCIO Policy 188 in relation to accessible learning design.

Questions? Please contact Betsy Vandrush-Borgacz at Betsy.vandrush-borgacz@dnr.wa.gov/360-819-3693 or e-mail us at DNRrecruiting@dnr.wa.gov

About the Department of Natural Resources (DNR).
At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington’s lands and communities through diversity, equity and inclusion.
Our Vision – Our actions ensure a future where Washington’s lands, waters, and communities thrive.
Our Mission – Manage, sustain, and protect the health and productivity of Washington’s lands and waters to meet the needs of present and future generations.
Our Core Values:

• Safety and Well-Being —Our top priority is the safety of the public and our employees.
• Public Service —We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.
• Innovation and Creative Problem-Solving — We solve our state’s most pressing challenges through innovative thinking, dedication, and bold and creative vision.
• Leadership and Teamwork —We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of those include:

• Commitment to organizational health and wellness
• Work/life balance
• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women’s Employee Resource Group, Veterans Employee Resource Group, etc.)
• Statewide Employee Business Resource Groups, visit here to learn more
• Leadership that empowers and supports employees
• Professional development opportunities
• Educational and career development aid
• Public Service Loan Forgiveness Eligibility
• Opportunities to participate in wildland fire suppression assignments
• A comprehensive benefit package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:
This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.

DNR does not use the E-Verify system. For more information, please visit www.uscis.gov.

Veterans wishing to claim Veteran’s preference please attach a copy of your DD-214, NGB-22 or other verification of military service. Please black out your social security number prior to attaching. We thank you and are grateful for your service!

Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email DNRrecruiting@dnr.wa.gov. Applicants who are deaf or hard of hearing may call though the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855) 524-5627 or email CareersHelp@des.wa.gov.