Clark College is currently accepting applications for a full-time, permanent classified Program Specialist 2. The Program Specialist 2 is responsible for assisting the Director of eLearning and Instructional Design by coordinating instructional design (ID) and eLearning program elements and activities related to supporting faculty as they produce and deliver quality online, hybrid, and web-enhanced courses as well as supporting the ID and eLearning teams as necessary for promoting and building eLearning programming and business. This position reports to the Director of eLearning and Instructional Design. The typical hours for this position are M-F 8 am – 5pm. However, some evening and weekend hours may be necessary.

At Clark, we value equity, diversity, and inclusion. We are committed to growing, learning, and supporting our employees.

JOB DUTIES AND RESPONSIBILITES:

• Work closely with and provide support for the Director of eLearning and Instructional Design and department team members to organize all program information and materials, coordinate all program activities, and organize and promote eLearning operations, including quality assurance protocols.
• Confer regularly with colleagues on the interpretation and implementation of the eLearning programs and in establishing documented protocols and guidelines.
• Serve as eLearning contact to faculty and staff, providing written and verbal information regarding ID and eLearning programming, activities, registration requirements, certification completion status, policies, procedures, and operations, in positive representation of the department and its objectives. Serve as first-responder and/or triage for department phone and email communications.
• Assist in the onboarding and training of new and temporary department employees.
• Oversee payroll allocations and related employment paperwork.
• Accurately perform complex word processing, spreadsheet, and database software tasks; use ctcLink and eLearning tracking database to develop and maintain tables, forms, and reports for eLearning and the ID tracking records system.
• Create, track, and distribute completion certificates and program certifications to qualified participants.
• Create and edit promotional brochures, program catalog, promo emails, registration site, and internal professional development event listings.
• Develop and update eLearning Web site content and organization. Edit all department content for accuracy, formatting, appearance, consistency, readability, and style.
• Maintain and monitor budget, records, files, and reports, and inform supervisor of status; order, receive, and maintain department inventory; process and track personnel action forms (PAFs), purchase requisitions, supply and equipment orders, and travel requests.
• Perform complex scheduling and confirmation of workshops, institutes, meetings, and other program activities, incorporating the prioritization of needs of program clients and availability of team members.
• Coordinate and support workshops facilitated by the Instructional Design team and other department programming.
• Prepare materials for and coordinate arrangements and space for program activities, events, and meetings.
• Maintain and surface clean lab computers, laptops, headset/mics, and other physical equipment as appropriate. Coordinate messaging about online and remotely administered workshops.
• Collaborate on and maintain department desk manuals for all program work and positions. Oversee day-to-day operations of and support needs for eLearning and Instructional Design.
• Serve as resource person for program-related background and operations; synthesize and interpret statistical data, historical activity reports, and other materials for eLearning and ID programming. May make college presentations related to program specialty in collaboration with supervisor.
• Participate in establishing program standards and identify areas for program development. Create measurable outcome assessments and track status of accomplishments.
• Monitor department program activities in relation to established program goals. Within established program parameters, determine variance from program standards. Support team with adjustments necessary for continuous improvement of the department.
• Work collaboratively with the Teaching and Learning Center and other professional development partners at the college to facilitate excellence in teaching and learning with effective use of technology in the online environment.
• Anticipate potential conflict and attempt resolution before problems occur; plan, evaluate, and consult with staff and other entities to identify problems, explore solutions and alternatives, and recommend resolutions designed to meet the goals and objectives of the eLearning programs.
• Perform other duties as assigned by the supervisor or as otherwise required for the program.

POSITION REQUIREMENTS AND COMPETENCIES:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:

• Education: Bachelor’s degree OR equivalent education/experience.
• Work Experience: Two (2) years of experience in business administration work and supporting teams with program or project work.
• One (1) year of work experience at a public community college.
• Working Knowledge:
  • One (1) year of work experience using instructional technology tools used for teaching online or hybrid education.
  • One (1) year of work experience doing technical writing, Web site maintenance, and computer graphic design and production.
• Demonstrated and ongoing commitment to Equity and Inclusion.
• Demonstrated quality and promotion of a high level of customer service.
• Technology Skills: Proficiency with Windows operating systems; accuracy and proofreading skills and attention to detail; advanced word processing, spreadsheet, presentation software, and email/calendar skills; accurate data entry and use of database; Microsoft Access database form and report development an asset. Proficiency navigating the Internet.
• Demonstrated Learning Proficiency: Ability to efficiently acquire expertise with unfamiliar software and computer tools, such as EventBrite, CTCLink, 25Live, Canvas LMS, various WA state system software, and others.
• Organizational Skills: Ability to manage and prioritize multiple tasks, set, and meet deadlines, tracking and following-through on workflow, and effectively contribute to a harmonious team environment.
• Communication Skills: Excellent written, verbal and interpersonal communication skills; effectively communicate with diverse individuals and groups.
• Experience providing customer service to people of diverse abilities, as well as diverse socioeconomic, ethnic, and cultural backgrounds.
• Problem Solving Skills: Ability to troubleshoot and solve difficult or controversial challenges.
• Evidence of commitment to continued professional development.
• Vaccination requirement: Per Washington State Proclamation 22-13.1: college employees must be fully vaccinated. Your COVID-19 vaccine attestation status must be received by the Human Resources office prior to the commencement of work. Requesting a disability or religious exemption would be done through the Human Resources office.

JOB READINESS/WORKING CONDITIONS:

• Possibility of some remote working schedule.
• Reliable high-speed Internet access and dedicated workspace is the responsibility of the employee.
• Occasional, evening, weekends, and alternate site (e.g., CTC, WSUV) visits as necessary.
• Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
• The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
• This position is represented by Washington Public Employees Association.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

WHAT WE OFFER:

• A healthy work/life balance for our employees with the opportunity for flexible work schedules and remote work depending on position and college needs.
• McClaskey Culinary Institute offers fast, fresh, and healthy dining options for students, faculty, staff, and the community. The space, located in Gaiser Hall, features three kiosks, a full-service retail bakery and barista bar, grab-and-go items, and a student-run restaurant.
• Coffee Lounge in Hannah Hall and Clark Café in Joan Stout Hall.
• Campus bookstore offers snacks, apparel, and specialty supplies.
• On-campus early childhood education care program (pending registration and availability).
• Gym and recreation facilities available for membership.
• Clark promotes wellness with a variety of different workshops and events.

SALARY/BENEFITS: Salary Range: $3,401-$4,541/month | Step A-M (commensurate with qualifications and experience) | Range: 42| Code: 107I
Successful candidates typically start at the beginning of the salary range and receive scheduled salary increment increases.
Clark College offers an exceptional benefits package that includes vacation/sick leave; medical, dental, life and long-term disability insurance; retirement; and tuition waiver. .

APPLICATION DEADLINE : Required application materials must be completed and submitted online by 3 p.m., April 10, 2023.

REQUIRED ONLINE APPLICATION MATERIALS:

• Clark College online application
• Current resume, with a minimum of three (3) references listed.
• Cover letter describing background and experience related to qualifications and responsibilities of the position.
• Responses to the supplemental questions included in the online application process.

Please apply online at www.clark.edu/jobs .

To contact Clark College Human Resources, please call (360) 992-2105.

DISABILITY ACCOMMODATIONS
Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360) 992-2105 or by video phone at (360) 991-0901.