Website Central Oregon Community College
Job Summary/Purpose:
The academic technology support specialist is responsible for the timely and positive support of users of the Learning Management System (LMS) (e.g.: Blackboard) and other technology provided through the eLearning department. This position facilitates the student online course orientation, troubleshoots and researches academic technology questions for faculty, interfaces with student technology support services, and acts as front-line tech support and triage for technical questions directed to the eLearning department. This position will offer support for available multimedia and remote delivery of lectures through Zoom (including streaming classrooms) and Kaltura and assist faculty with the development and conversion of accessible course content.
Additional Employee Benefits:
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- Comprehensive medical, vision, and dental insurance plans
- Tuition Waiver for degree-related and personal enrichment/development courses for Employees, Spouses, Domestic Partners, and children up to 25 years of age
- Generous monthly vacation and sick leave accruals
- 10 paid holidays a year, plus a paid full week off during Winter Break.
- Use of all College recreation facilities in Mazama Gym at no cost
- A staff wellness program that offers a variety of activities and health resources
- PERS (Public Employee Retirement System) eligibility
- 20% Discount at COCC Bookstore
- Engaging workplace culture with a mission to serve students and our community
- COCC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
Terms of Employment:
- This is a full-time (1.0 FTE, 40hr week) 12-month non-exempt position at grade level XX in the Classified Appendix schedule.
- Requires flexible work schedule, which may include evenings and/or weekends as well as travel throughout the district when needed.
- Requires the provision of official transcripts upon hire.
- COCC employees must work and reside in the state of Oregon at the time their work is being performed.
- The College is NOT able to support Visa applications for this position. Applicants must already be eligible to work in the United States to be considered for this position.
- Upon hire, must pass criminal and/or driving history; only information relevant to the position will be considered.
- Effective Monday, April 18, 2022, COCC implemented a COVID-19 vaccination requirement for all employees, including benefited employees, part-time faculty, and temporary workers such as irregular wage, work study and community education. Upon hire, new employees will receive an email with instructions outlining how to upload proof of full COVID-19 vaccination or request a medical or religious exception.
Essential Functions:
Support and Training
- Provide training, solutions, and general support for faculty on the use of the LMS and other academic technologies and tools supported by the eLearning department.
- Liaise with student technology services for student eLearning support.
- Facilitate the student Orientation for Online Courses and manage content as directed.
- Assist faculty in the utilization of instructional systems to create accessible content (lectures, exams, etc.) that is integrated into the LMS.
- Provide classroom support for streaming courses and remote delivery of classes through Zoom (or applicable web conferencing software)
- Collaborate with department staff to research, update, and develop self-help resources and training courses for the LMS and integrated tools.
Customer Service and Collaboration
- Anticipate and meet end-user needs accurately, professionally, and with a commitment to customer satisfaction.
- Monitor supported tools for optimum functionality, reporting issues as noted to the department.
- Submit support tickets on behalf of faculty to COCC vendors and follow up on recommendations and troubleshooting with involved parties as needed.
- Collaborate with the eLearning Instructional Coordinator and eLearning Director on ongoing projects that support student success and instruction through use of academic technologies.
- Perform other essential duties as assigned.
Marginal Job Functions
- Provide login support for adjacent user groups (e.g.: Continuing Education, Adult Basic Skills and College Now).
- Serve of college committees and/or work groups as appropriate.
Knowledge, Skills and Abilities:
- Knowledge and experience with a learning management system (LMS) and/or a course management system (e.g. Blackboard), including learning tools such as grade management, discussion boards, and assessments.
- Knowledge of basic ADA and Universal Design principles as they apply to online educational environments, and ability to use this knowledge in practice with various technologies and systems.
- Knowledge and experience working in Windows and Mac operating systems and ability to troubleshoot essential business and communication software (primarily as they are related to instruction) on each.
- Must be able to observe and balance priorities in times of emergencies and under users’ pressing demands.
- Must be an excellent problem solver with strong reasoning abilities who can provide resolution to issues or use resources to assist in finding solutions to issues that arise with supported technology.
- Understand principles and practices of independent learning at a distance, the uses of technology in education, and delivery of student services to remote students.
- Ability to learn new technology and software on a frequent basis.
- Must have excellent communication, interpersonal, organizational, and customer service skills.
- Must be able to work effectively and positively in a diverse, collaborative, team environment.
Physical Demands and Other Ergonomic Requirements:
All individuals are required to be able to perform the essential functions of the job with reasonable accommodation, as applicable. The position primarily works at a computer between 25-40 hours per week. The position is required to work a 40 hour work week, Monday through Friday, typically between 8 am- 5 pm. Some flexibility in work schedule may be required based on work load, time of year, and project assignments.
Equal Employment Opportunity (EEO) Statement
The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211.
This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3.
In support of COCC’s EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.
Minimum Qualifications:
- Associate’s degree in Education, Business, Technology, or related field.
- Total of three years’ experience in any of the following combined areas:
- Experience providing end user technical support for learning management system software or similar end user technology(ies).
- Experience in a higher education setting
- Experience using student information systems, web conferencing software, and multimedia creation software in a support or training environment
- Experience resolving user issues with web-based learning tools such as: grade books, discussion boards, assessments, and steaming media platforms (e.g.: Zoom, YouTube, Kaltura)
- Training or certification in online accessibility
The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.
Preferred Qualifications:
- Bachelor’s degree in Education, Educational Technology, Computer Information Systems or similar field.
Special Instructions to Applicants:
Note that you will be required to upload/create the required documents indicated in this posting at the time you apply. Unofficial transcripts are acceptable at application. It is the responsibility of the applicant to upload all required documents, including transcript(s). If you have questions please contact Human Resources at 541-383-7216.
To apply for this job please visit jobs.cocc.edu.