Learning and Development Manager Job

As a User Experience Learning and Development Manager in the Consumer and Community Bank Design and Customer Experience (DCE) team, you will develop a range of programs and learning experiences to support the development of our distributed workforce of over 900 designers, researchers, and program managers.

Job Responsibilities

Support key DCE development initiatives by owning, designing, and developing a suite of learning offerings, inclusive of live (virtual and in-person) and self-guided training, learning paths and guides.

Oversee and coordinate the work of collaborators who contribute content and facilitation to the DCE learning program.

Understand UX craft and role profiles to develop solutions that meet the needs of learners.

Recommend and implement autonomous and asynchronous learning programs that can be executed at scale and across multiple locations.

Develop and launch training courses, workshops and pilots as well as manage the network of DCE Learning Champions who facilitate various internal training courses.

Collaborate and measure outcomes to continually improve and evolve the learning program.

Develop strong relationships with the other UX learning teams within JPMorgan Chase to collaborate and generate operational efficiencies for shared learning priorities.

Act as a subject matter expert to community learning initiatives that fall outside the formal DCE Learning program.

Required Qualifications, Capabilities and Skills

6+ years of professional experience in corporate education, training, organizational development, instructional design, or a similar L&D specialty.

Experience with creative teams and working knowledge of Design practices and processes.

Strong communication and project management capabilities.

Demonstrated ability to partner and collaborate with cross-functional stakeholders.

Knowledge of adult learning principles to deliver scalable learning programs.

Demonstrated experience working with and presenting to senior leaders.

Experience using data to inform decisions on effectiveness of learning and development experiences – and an understanding of what creates behavior change resulting in measurable improvement.

Ability to gather, review, interpret, and analyze data to evaluate and improve existing programs.

Preferred Qualifications, Capabilities and Skills

Demonstrated success working in a complex matrixed organization.

Expertise in change management best practices.

Experience in training design and delivery using multiple delivery platforms and methods (classroom, virtual classroom, eLearning, videos, micro-learning).

Experience working with learning and development vendors, including onboarding through vendor approval processes.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM