Learning Specialist Job

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union is hiring a full-time Organizational Learning Specialist to work hybrid out of our harborside corporate office in beautiful Bremerton, WA. The Organizational Learning Specialist is responsible for analyzing, designing, developing, implementing, evaluating, and conducting on-going learning programs that support the growth and development of employees and the experience of our members.

Quick Facts

Reports to: Director, Learning & Development

Employment Type: Full-time, hourly, non-exempt, hybrid

Salary Range: $25.90 – $38.84/hr depending on experience

Bonus Target: 6% potential incentive of base pay

Working Hours: Monday – Friday 8AM – 5PM

Grade: 8BC

Industry: Banking

What you will do

• Designs materials, courses, or programs based on analysis, including design of content, activities, assessments, and media selection.
• Creates Salesforce-related learning materials and facilitates classroom trainings; mentors stakeholders on Salesforce.
• Develops standalone or accompanying learning materials such as quick reference guides (QRGs), job aids, manuals, lesson plans, and resource materials needed to support learning objectives according to the selected modality (instructor-led training, virtual instructor-led training, eLearning, standalone multi-media, or documentation). Utilizes appropriate software to meet learning objectives including Articulate Storyline, Microsoft Office, SnagIt, and other standard-of-the-industry software. Collaborates with team and internal clients during the development process to ensure content relevancy.
• Implements training by launching and/or scheduling it in the KCU learning management system.
• Conducts effective learning sessions through use of lectures, webinars, structured learning activities, assessments, and adult learning techniques. Coordinates learning room activities and ensures all necessary access, equipment, and training materials related to learning are provided.
• Regularly evaluates training content and delivery to ensure continuous improvement, monitoring, tracking, and reporting as required to improve training or assist auditing.
• Assists in researching and recommending outside vendors and instructors and in co-designing in-house courses with selected vendors.
• Assists in researching and recommending in-house learning programs and projects, software, videos, and other learning materials.
• Assists in monthly planning, budgeting, scheduling, and communication of in-house learning programs and monitoring expenses.
• Maintains an in-depth knowledge of all Credit Union products and services, software programs, policies, and procedures for position. Presents and/or coordinates training updates to ensure employees’ skills are current.
• Establishes and maintains constructive, cooperative, and collaborative internal working relationships. Represents management objectives in a positive and influential manner.

Basic Qualifications

• High-school diploma or GED
• Associate degree or equivalent experience. Minimum of two years technical experience at a financial institution may be accepted in lieu of Associate degree
• Two years of related experience in adult education which may include facilitating, designing, and developing training

Preferred Qualifications

• Bachelor’s degree in Education, Organizational Development, Instructional Design, related field, or equivalent experience
• Previous experience using eLearning authoring and/or media development software
• Two (2) years’ of experience utilizing eLearning platforms and practices and Learning Management Systems (LMSs)
• Salesforce experience is highly desirable
• Previous financial institution a plus

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU’s products and services
• Paid Care.com membership

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees. If this is the kind of organization, you’re looking for.