Learning and Development Manager job

As Learning & Development (L&D) Manager, you will manage a team of 4 while also implementing and administering high quality training programs for operational and non-operational learning programs across all business units at United Auto Credit Corporation (UACC). This role requires project management skills as you will manage L&D projects from cradle to grave. As Manager, you will focus on training coordination, scoping of learning solutions to meet business needs, assisting with curriculum development and delivery of training. You will play a significant role in the training and development of a successful and effective L&D team.

Base Salary: $92,000.00 – $110,000.00 per year

Work Location: In person

Responsibilities:

• Collaborate effectively with operational teams, PMO, subject matter experts (SMEs) and others on the UACC teams to support department training programs and initiatives.
• Demonstrate understanding of business needs and drive key L&D initiatives and strategic processes by partnering with business leaders across the organization.
• Implement, coordinate and schedule training.
• Apply adult learning principles to design and develop training that best fits the needs of the audience and content (online, classroom, or blended learning methods).
• Monitor all assessment, survey, and operational data and perform ongoing needs analysis.
• Coach and reinforce associate and leadership learning.
• Actively participate in business and L&D projects and drive effective results.
• Provide change leadership directly and/or indirectly to support the roll-out of new initiatives, projects, re-organization, etc.
• Ensure knowledge of and adherence to all Company, Federal, and State laws and regulations applicable to the consumer lending industry.
• Perform other duties as assigned.

Qualifications:

Demonstrated ability to navigate and excel in a corporate environment, including proficiency in:

• Managing a team.
• Administering and managing new hire training programs, continuing education programs, or similar training and development projects/initiatives.
• Developing job aids, online tutorials and/or other training materials.
• Delivering excellent communication skills and editing for the purpose of knowledge transfer and skill development; this includes skill in collaborating with subject matter experts and managers to help write and develop content.
• Displaying excellent coordination, project management, and organization skills.
• Ability to use multiple learning methods and link appropriate methods with the subject at Hand.

Education/Experience:

• Compliance knowledge training required.
• 3+ years of web based and in person software, management operations, and customer service training experience is required.
• 3+ years of experience creating and updating coursework is required.
• 3+ years of experience using eLearning creation software (such as Captivate), graphic creation software (such as Photoshop), and Learning Management Systems.
• Formal training or education in Adult Learning, Human Performance Technology, Instructional Design, Training Delivery, and/or Training Evaluation is highly desirable.
• Bachelor’s degree is preferred, not required.

Supervisory Responsibility:

• Coach and develop a team of Learning and Development professionals.

Computer Skills:

• Experience with MS Office applications and Google Suite is required.
• Experience using eLearning creation software (such as Captivate), graphic creation software (such as Photoshop), and Learning Management Systems is required.

Certificates and Licenses:

• Instructional Design preferred, not required.
• Trainer/Facilitator Certification preferred, not required.

Commitment to Diversity and Equal Employment Opportunity

United Auto Credit Corporation, a wholly owned indirect subsidiary of Vroom, is an equal opportunity employer committed to creating and supporting a work environment where all employees can find their drive. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspectives and contributions. We believe our values of SPEED (Service, Progress, Employees, Engagement, and Development) are best realized in an environment, whether physical or virtual, where every individual has the ability to bring their whole selves to work and contribute fully.

UACC maintains a working environment that encourages mutual respect and promotes harmonious and friendly relationships among employees. The company prohibits any form of employment discrimination or harassment against employees, applicants, or other protected persons in the workplace based on a protected characteristic(s), regardless of who the source is of such conduct. Protected characteristics include race, color, religion, creed, sex (including gender, sexual orientation, gender identity or expression, or pregnancy, childbirth, or a related medical condition), national origin, ancestry, ethnicity, age, physical or mental disability, genetic information, service in the uniformed services, citizenship, or any other characteristic protected by federal, state, and/or local law. This commitment to antidiscrimination and antiharassment applies to all terms, conditions, and privileges of employment including, but not limited to, recruitment and hiring.

UACC likewise provides reasonable accommodations to qualified applicants, employees, or other legally protected individuals in the workplace with a disability to enable them to participate in the job application process, to perform the essential functions of a job, or to enjoy the benefits and privileges of employment equal to those of other employees, except if the accommodation would pose an undue hardship. The company also makes reasonable accommodations for religious beliefs and practices.

UACC complies with all applicable federal, state, and/or local laws relating to equal employment.

Other Things to Note

This posting is not intended to provide a comprehensive account of the duties and responsibilities that may be required of this position. Duties and responsibilities may change or be added at any time, with or without notice.