LMS Specialist Job

The LMS Specialist manages day-to-day administration of Hornbeck’s Workday Learning/LMS. Responsibilities include course creation, system configurations, troubleshooting, and serving as a subject matter expert. Collaborates with the Training Team to enhance online learning experiences, provides technical support, and ensures system security. The LMS Specialist will also contribute in system configurations, troubleshooting and ongoing implementation of Workday.

The LMS Specialist is part of the overall training team and assists the Onboarding and Fleet coordinators in their roles.

SCOPE OF DUTIES AND RESPONSIBILITIES

The duties of the LMS Training Specialist shall include, but are not necessarily limited to the following:

• Responsibilities include (but not limited to) the Learning Management System (LMS) maintenance, integrations with vendor partners, troubleshooting, training local admins, end user support, reporting and continuous improvement initiatives
• Executes administrative tasks in the LMS such as user management, system updates, creating and closing out training activities, evaluations, and reporting.

• Provides timely, complete, and accurate learning administration support by resolving queries within the Learning Management System (LMS) – Workday.

• Manages user roles, securities, and permissions associated with LMS access. Develops and revises LMS guidelines and procedure.

• Inputs data, provides data validation and correction as needed, and performs quality control of data input by others.

• Creates and maintains new content and custom computer-based training (SCORM content) in the LMS using Storyline and other content creator software

• Identify opportunities for process improvements and implementing enhancements

• Collaborate with cross-functional teams to deliver learning solutions

• Stays current on all learning technology and learning experience design evolution.

• Help create and locate supporting material/media (audio, video, simulations, role plays, gamification, etc.) to be used within the LMS.

• Communicates in a thorough, accurate and timely manner to Training team members and stakeholders.

• Upload, publish, test, archive learning solutions, assign training curricula, and add and delete resources as needed.

• Generates, analyzes and troubleshoots training and usage reports.

• Create and validate reports for audit requests as needed

• Develop presentations and other supporting documentation (standard work, training resources, project planning, and roll out schedules) for Workday Learning

• Assists training team in preparing facilities for training events

• Meets monthly with Training teams in Mexico and Brazil for LMS training and support

• Occasional travel outside of Corporate Office as needed

• All other duties as assigned by the Training manager

REQUIRED QUALIFICATIONS

Education: Bachelor’s Degree in Instructional Design, Instructional Technology, Educational Technology, Adult Education, or related field, or in lieu of education, 4+ years experience in adult learning technology or related field

Experience: 2+ years’ experience administering and Implementing a LMS in a corporate training, or professional services environment. Or three years of demonstrated success in administering, using, and supporting a learning management system and other instructional technology systems. Workday administration experience strongly preferred. Past employment with a maritime-based employer preferred.

Skills:

o Demonstrated proficiency using Microsoft Office Suite (Word, Excel, Power Point, Access and Outlook).

o Knowledge of learning management trends and methodologies

o Experience in eLearning development

o Ability to multi-task and handle concurrent time sensitive learner requests

o High attention to detail and excellent organizational skills

o Self-starter with the ability to take on new challenges and a desire to define and implement solutions

o Strong problem solving, analytical, and technical troubleshooting skills

o Ability to work effectively both individually and as a member of a team, while managing competing priorities. (Strong interpersonal skills and the ability to work well with others)

o Proficient in keeping systems records and documenting technical issues and processes.

o Experience in Workday Learning / LMS preferred.

o Ability to read and comprehend simple instructions, short correspondence, and memos.

o Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to employees of the organization.

o Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

o Must have the ability to learn STCW and Coast Guard regulations.

• Must be willing to board and ride vessels to increase understanding of how this role supports our business.

COMPETENCIES

Problem Solving

• Anticipates the impact of decisions and actions on others

• Identifies recurring problems and offers solutions based on facts and data

• Seeks out expert opinion when making decisions and solving problems

• Is thorough and attentive to detail

• Keeps his/her manager involved on important issues and/or problems

Work the Plan

• Achieves closure and follows through on tasks and projects

• Effectively multi-tasks and efficiently manages time

• Delivers a timely, complete, and accurate work product

• Clearly communicates what he/she needs from others to get the job done

• Follows established policies and procedures

Inspire Trust

• Demonstrates a strong service orientation to both internal and external customers

• Takes personal responsibility for decisions and mistakes; does not shift blame

• Is approachable and easy to deal with; handles pressure in in a calm manner

• Deals with people in a candid, straightforward, and respectful manner

• Acts with the highest level of integrity and professionalism and demonstrates a strong work ethic

Personal Learning

• Seeks professional development, training, and relevant certifications

• Remains open and non-defensive to feedback

• Demonstrates a willingness to learn new things and take on more responsibility

• Asks for feedback from his/her managers on how to improve

Collaborate

• Keeps open lines of communication with others

• Works collaboratively with people within and across departments to accomplish objectives

• Is understanding of others’ time demands and work load

• Builds personal relationships with people across the company

• Is quick to offer help to others in getting the job done

Flexibility

• Remains open-minded to others’ ideas, input and new ways of doing things

• Makes suggestions on how to improve processes and create efficiencies

• Demonstrates flexibility to changing priorities and work demands

• Fully supports company decisions and initiatives

DEMANDS AND WORK ENVIRONMENT

Eyesight: Functional, correctable to 20/20

Hearing: Functional, correctable to normal to perceive sounds at normal speaking levels with or without correction; Ability to receive detailed information through oral communication and to make the discriminations in sound.

Speech: Ability to express or exchange ideas by means of the spoken word.

Mobility: Unencumbered by physical limitations to perform the following activities: Sedentary work in an office environment that includes frequent sitting, occasional standing and walking, gross and fine motor dexterity for typing and reasonable lifting of office products up to 10 lbs.

HOURS OF WORK

Standard office hours are Monday through Friday, 8:00am until 5:00pm and may be adjusted with approval by the department supervisor. Some overtime, work related travel and weekend work may be required, subject to company operational requirements. Regular and reliable attendance is required.