Instructional Designer job

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

Instructional Designer

Why We Have This Role

As part of Customer Experience & Operations at Qualtrics, the GTM & Services XM Enablement team builds and delivers enablement for internal individuals and members of our Qualtrics Partner Network to support the development of role-specific skills.

The team works with thought leaders and experts at Qualtrics to create meaningful and effective onboarding programs and ongoing skill mastery over time. The team thinks digitally and globally, delivering training offerings that are available anytime, anywhere. The programs and services owned by this team have a significant impact on our customers’ success and Qualtrics’ bottom-line growth.

How You’ll Find Success

• A passion for Adult eLearning and creating effective and engaging learning strategies.
• Exemplary interpersonal and stakeholder management skills that enable you to form strong relationships and develop buy-in from cross-functional, global leaders.
• Excellent written and verbal skills, with a specific focus on being able to translate complicated concepts into easy-to-understand formats.
• Strong project management skills, including the ability to manage multiple, dependent workstream and deliver new courses on schedule and to a high quality.
• Fast learner with technical aptitude that enables you to gain expertise across various Qualtrics products, roles and instructional design tools.

How You’ll Grow

• Learn about Experience Management (XM) as a category, including technical knowledge of the Qualtrics XM Platform.
• Learn about various sales and services functions across technology companies which lead to successful customer renewals and expansions.
• Expand your Instructional Design expertise, including scoping of new courses, writing effective digital training, defining capstone projects, and measuring learning effectiveness.

Things You’ll Do

As an Instructional Designer, you will be responsible for developing and launching digital content on everything from skills development to delivery & implementation best practices to how to drive customer renewals & expansions. Specifically, you will:

• Interview internal Subject Matter Experts and ensure content and assessments address key content areas.
• Manage projects including timelines, development costs, content and assessment development, audio and video recording/editing, and digitizing media.
• Create compelling and interactive learning activities and knowledge checks that enhance retention.
• Publicize newly released training content via internal and external marketing channels.
• Periodically maintain the library of eLearning courses to keep content current, accurate, and relevant with updated product features and XM methodologies.

What We’re Looking For On Your CV

Minimum Qualifications

• 5 years of experience in content development and technical writing or online instructional design
• Stakeholder management skills, specifically working with global, cross-functional leaders
• Outstanding organization and prioritization skills
• Strong attention to detail to produce high-quality and polished content
• Knowledge of curriculum development and adult learning methodologies, including Bloom’s Taxonomy and Kilpatrick’s Model
• Ability to work independently in highly ambiguous, shifting environments

Preferred Qualifications

• Preferred experience in the field(s) of Market Research, Customer Experience, Employee Experience, and/or Patient Experience
• Experience in video editing a plus

What You Should Know About This Team

• Our team has a very broad purview – we are responsible for working across regions to develop global content for all Qualtrics offerings across all Sales & Services roles. There’s always something new to learn!
• As part of the Customer Experience & Operations team, we have a direct influence on key company metrics, including revenue, expansions and renewals.
• We have a strong focus on professional development and work to make sure everyone on the team is working on high impact, projects of interest that also push them to learn and grow personally.
• We work hard but also have a lot of fun doing it. We believe the best work comes from a collaborative and trusting team culture.

Our Team’s Favorite Perks and Benefits

• Work-life integration is deeply important to us – we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program – MXN 36,882 annually for an experience of your choosing (eligible after a year)
• Wellness reimbursement – up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities
• Allowances for meals, transportation, groceries, and more
• We take pride in our office design aiming at fostering creativity
• We believe in sharing Qualtrics’ success which is part of the compensation for all employees