Learning and Development Systems Manager job
October 2, 2023
Instructional Designer Job
October 2, 2023
odoo
As a Technical Content Writer, you will be responsible for developing in-depth, accurate, and consumable technical content across Odoo’s content marketing pipelines, which include: Technical Documentation, Product Tours, eLearning, Microcontent, and Whitepapers. All of these pipelines, together, educate customers and partners, worldwide, on how to use Odoo’s integrated suite of business applications.
The emphasis for this role is technical. Only writers who possess the technical aptitude and can communicate complex technical information will be considered since a majority of the role depends on the writer’s ability to understand our customers’ environments and the value that Odoo products provide.
Technical writers at Odoo will learn all of the ins and outs of the software and are expected to become product experts for their given business scope. Writers learn and become proficient in pushing/pulling documentation markup on GitHub, write scripts for large audiences across eLearning and product tour pipelines, and work hand-in-hand with other writers, team leads, content producers, and motion designers to bring their work to life.
The position is a full-time hybrid role based out of our San Francisco Office, with 3 days in the office, and 2 days remote.
Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
- Work cross-functionally with the R&D, product, technical, and content marketing staff to stay up-to-date on the latest Odoo features and capabilities. Ensure that that knowledge is being accurately provided to customers across Odoo’s various communication channels, including technical documentation, website product pages, video tutorials, and more
- Review the content, adopt best practices from Odoo’s marketing team in Belgium, and adapt for US audiences
- Write quality long-form technical guides, whitepapers, eLearning scripts, and product tour videos. Write scripts for short video tutorials to educate new users and demonstrate business flows
- Independently author technical support and documentation articles, and revise content that’s been written by multiple contributors over different versions
- Read and write in RST markup and submit new/revised documentation content using Git. Perform content and technical reviews using GitHub
- Manage projects independently using Odoo Project, and follow yearly content calendar while adhering to team/brand content guidelines
Must Have
- Bachelor’s Degree or similar experience in Writing, Communications, or Computer Science
- Portfolio of writing samples for review
- You value precision of language and technical expertise
- You can quickly scan an article and rewrite it in your own words
- You love the art and craft of writing and have some examples to prove it
- You are able to work in a fast-paced start-up environment with a hands-on attitude
- You are open-minded and can react to change with agility
- You have an intrapreneur mindset and are not afraid to take appropriate initiatives
- You are a quick and autonomous learner
- You have a passion for technology and/or software
- You are approachable, honest, and a fun team player
- Flexibility to take on projects that adapt to changing needs
Nice to Have
- Proficiency in multiple languages
- Experience with ERP or in a SaaS company
- Experience writing technical documentation
- Experience with Git/Github or a computer terminal (or eagerness to learn)
- A/V experience
- Available immediately
What’s great in the job?
- Great team of very smart people, in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Create content that will help our users on a daily basis.
- Real responsibilities and challenges in a fast evolving company.
To apply for this job please visit www.odoo.com.