LMS System Administrator Job

Assists with the administration, management and support of the LMS platform (Cornerstone OnDemand) to ensure ongoing consistent, efficient and effective operations for data input, learning records, historical training data and eLearning deployment. ASU offers flexible work options to meet the needs of the position.

Information Technology

HR Programs

Part-Time

EVP BUSINESS & FINANCE

Open

This is not a grant funded position and is not contingent on future grant funding.

$25,000 – $28,00 per year

25-September-2023

02

• Assists with Cornerstone On Demand LMS administration and coordinates processes among all business units and functional training professionals,
• Adheres to policies, systems or procedures for improvement; recommends appropriate changes to Administrator; works in conjunction with university technology resources to identify, evaluate and resolve issues.
• Supports the maintenance of security roles/access; maintains data integrity rules and processes for the LMS including, but not limited to: course descriptions, course or class changes, and instructors
• Verifies LMS functions including, but not limited to: course content, course approvals and evaluation processes to ensure completion of processes within established timeframes.
• Assist administrator in creating and scheduling courses and classes; managing testing of modules prior to activation; maintaining all LMS instructor and department learning administrator course materials, processing course updates and monitoring user access for usage and ad hoc reporting requests.
• Provides consultation on and maintenance of virtual learning, instructor-led training activities and blended learning programs.
• Under director of the Administrator, identifies, researches, and resolves user questions/issues; investigates and resolves any data or system inconsistencies or discrepancies; coordinates diagnostic testing to correct performance problems.
• Provides training and technical support to users, supervisors, instructors and others interacting with the LMS to ensure understanding/awareness of system capabilities.
• Creates, generates and distributes a variety of standard and custom/ad-hoc reports to provide information regarding LMS performance against objectives/goals.
• Utilizes mechanisms which identify employee training requirements and qualification status; creates and updates training requirements in the LMS.
• Remains abreast of LMS directions, initiatives and trends within scope of expertise to provide ideas, guidance and recommendations.

Bachelor’s degree in Computer Technology, Information Technology or related field AND one (1) years’ experience in database management, systems configuration, e-learning, course authoring software; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Experience with Cornerstone on Demand learning management system. Experience with multimedia and e-learning tools such as Captivate, Articulate Pro, Storyline and/or PowerPoint; with expertise in e-learning authoring tool functionality.

• Knowledge of Cornerstone On Demand or similar LMS technology sufficient to answer customer questions about use, to train users and other lower level administrators, and to solve a wide variety of troubleshooting problems.
• Knowledge of online learning and web-based applications
• Knowledge of process improvement methods and approaches.
• Knowledge of technology administration concepts, principles, methods and best practices including security/permission standards.
• Knowledge and understanding of the practices, methods and techniques of database administration, security/permission standards.
• Knowledge of the principles of exemplary customer service demonstrated through actively listening, acknowledging, and responding to every inquiry; taking ownership and resolving each concern or problem as appropriate; exhibiting professionalism and expertise in every interaction and engaging in professional development to meet expectations for service excellence.
• Skill in identifying and resolving problems with software products.
• Skill in establishing and maintaining effective working relationships.
• Skill in administration of diverse systems in a complex, heterogeneous distributed environment
• Skill in fostering cooperative work-teams by developing mutually beneficial relationships
• Ability to manage multiple tasks simultaneously while also positively influencing others
• Ability to analyze and improve LMS processes
• Ability to assume responsibility and exercise good judgment in making decisions within scope of authority, including maintaining confidentiality of sensitive information.
• Ability to work effectively and accurately in an environment subject to requirements to complete multiple tasks and projects within established timeframes

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
Ability to clearly communicate verbally, read, write, see and hear to perform essential functions

ASU Leadership and Workforce Development offer leadership programs through the Office of Human Resources. Our programs provide a pathway for employees who aspire to be a supervisor or are currently in a leadership role and want to expand their skills in leadership.

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation’s fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU PD at 480-965-3456.

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ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.