Senior Learning and Development Program Manager job

Responsibilities:

• We are seeking a Senior L&D Program manager to redefine how we design and deliver curated, impactful learning experiences for maintenance teams; integrating blended learning methodologies to deliver learning a geographically dispersed network of employees. This includes onboarding, safety, compliance, upskilling, reinforcement, and new process deployment.
• Lead a small team (2-3) of Instructional Designers and Learning Specialists who will be responsible for the design and deployment of training programs. This hands-on leader will need to invest in their performance, upskilling, and career development.
• Lead and execute maintenance training, technical skills, safety, compliance. This role will be expected to create interactive learning experiences, including on-demand micro-learning. Topics include but not limited to HVAC, CPO, plumbing, electrical, appliance repair, paint and drywall.
• Oversee and maintain OSHA compliance training including Asbestos.
• Design experiential, on-the-job learning experience at scale. Determine a scalable program to ensure maintenance training has hands-on application.
• Define an evaluation matrix to decide what content should be designed in-house or outsourced.
• Execute a train-the-trainer program to reach our geographically dispersed network of employees
• Collaborate with Operations and support teams to ensure the learning programming is aligned with business priorities, relevant, and filling skill gaps.
• Prioritize adhoc, on-site training requests utilizing a framework that drives ROI.
• Analyze learning success: instill standards for tracking, reporting, and improving training
• Travel: up to 50%

Qualifications:

• Experienced Leader- your proven experience of effectively leading teams- setting clear expectations, creating role clarity and scope, managing performance, fostering development.
• Experience with designing learning experience for deskless positions, manual intensive roles, and compliance and safety training. Experience maintenance training preferred.
• Execution Oriented- you have a strong ability to make a plan come to life with a creative approach quickly.
• Ability to Think at Scale- you know what goes into an effective change management and scaling plan, and know how to bring programming to geographically dispersed locations and role types.
• Operationally Minded- you have experience working with employees both inside and outside the corporate setting- industries including multi-family, hospitality, supply chain, or retail are a plus!
• Adult Learning Expert- you have a deep understanding of adult learning principles, and know how to apply them through your learning solutions. You’ve developed learning programs across all modalities including elearning, on-the-job, instructor-led, virtual training, workshops. Ability to design microlearnings in Articulate/Storyline 360 is a plus.
• Project & Stakeholder Management: you have a strong ability to organize a crossfunctional plan come to life with a creative approach and align with stakeholders quickly; experience with Agile frameworks is preferred.