Website State of Washington Office of the Insurance Commissioner
The Office of the Insurance Commissioner’s (OIC) Human Resources Unit is seeking a motivated and qualified individual to fill an Employee Learning and Development Manager (WMS Band 1) position. This position is assigned to the Operations Division, located in our Tumwater office.
Do you get excited about designing programs, tools, and resources from the ground up and making a positive impact in the lives of others? Ground up development offers you the opportunity to add your own flare and the flexibility of designing a product to meet the diverse needs of the end user(s), which in this case would be our OIC staff.
As the Employee Learning and Development Manager you will be responsible for working with agency managers to design, develop and implement a training program that supports the personal development goals of our employees, promotes growth, and retains key institutional knowledge.
If you’re interested in a dynamic career that protects consumers’ interests and promotes a healthy business environment in this state, please apply and become part of our dynamic team.
This is a Washington Management Service (Band 01) position. Salary depends on qualifications, with up to an annual salary between $83,500 to $103,440.
AGENCY PROFILE AND VALUES
The Office of the Insurance Commissioner (OIC) operates under the direction of the state’s Insurance Commissioner, a statewide elected official. Our mission is to provide consumer protection and regulation of the state’s insurance industry.
With a workforce of approximately 265 employees, we are one of the smaller state agencies in Washington state government and are fortunate to have a stable funding source that does not rely on the state’s general fund.
Because we are a small agency, you will truly get a chance to understand the ‘big picture’ of what we do and why we do it. You will also have a chance to get to know your co-workers.
We value diversity in the workplace. We challenge our employees to continuously improve the way we do business and to meet and exceed the needs of our customers.
To learn more about this agency, we invite you to visit our website at http://www.insurance.wa.gov/ and listen to our employees talk about why they love working here.
BENEFITS OF WORKING FOR OIC
Washington State offers one of the most competitive benefits packages in the nation. We offer a great selection of health and retirement plans , paid leave, and compensation benefits for you and your family.
Additional Benefits:
Wellness programs.- Dependent care assistance.
- Washington State Employee Assistance Program.
- Federal Social Security and Medicare systems.
- Additional Leave; Leave Sharing, Parental Leave, Family and Medical Leave Act (FMLA), Leave Without Pay.
- Deferred Compensation (supplemental retirement plan).
- Training and development opportunities, including tuition reimbursement.
- Program for Public Service Loan Forgiveness (if applicable)
- Free parking at our main office in Tumwater.
- A stable funding source that does not rely on the state’s general fund.
- The fulfillment of public service.
- Excellent work-life balance.
- Flexible work schedules and telework opportunities.
- Commitment to diversity in the workplace and support one another with respect and trust.
- Free Thurston County Transit public transportation.
Duties
As the Employee Learning and Development Manager, you will be a key member of the HR team who is responsible for developing and executing training and learning strategies, designing and delivering training modules, assessing development needs, and tracking learning effectiveness for the entire agency. You will develop a learning and development program utilizing your comprehensive knowledge of conventional and innovative training techniques to reach a diverse audience our internal employees. Some of the duties you will be asked to perform include, but are not limited to:
- Assess agency training and development needs and create an agency training plan for delivery.
- Design, develop, and implement internal course curriculum and training materials.
- Provide HR related training across all levels of leadership and staff as assigned.
- Develop a variety of tools and resources for agency-wide application. This includes developing leadership course track.
- Create agency specific developmental tracks to promote growth and build institutional knowledge. This includes an internal mentorship program.
- Serve as a business partner to all division, working with leaders and program managers to identify gaps and opportunities in employee learning and development.
- Provide support in curriculum development and track efficacy measures.
- Provide consultation and guidance on existing curriculum or training modules throughout the agency to evaluate methods, make recommendations utilizing professional knowledge and expertise of application of Adult Learning Theory principles.
- Identify appropriate resources, technology to effectively support the program and training goals.
- Develop communication strategies to educate agency leaders and employees on the various tools, resources and opportunities available agency-wide.
Qualifications
Required education and/or experience of this position includes:
- Bachelor’s Degree in human resources, business administration, public administration, education, social or organizational sciences, or closely related field. (Relevant professional level work experience may substitute for education on a year for year basis.)
- Three years of experience designing and delivering training programs for adults OR a combination of education and relevant experience totaling 7 years. The ideal candidate will have experience that includes:
- Experience designing and implementing training or development programming for adults which could include experience designing in-person and/or online classes, workshops, and course materials using contemporary adult learning theories, principles, and practices. This includes experience using metrics to determine the effectiveness of course content and materials.
- Demonstrated excellence with facilitation and training skills.
- Experience developing curriculum targeting improvement of employee skills at all levels, including supervisor/manager skills.
- Strong collaboration skills, especially across cross-functional teams.
Preferred/Desired qualifications of this position include :
- Master’s degree in instructional design, organizational development, education, communications, human resources, learning technology, or closely related field that demonstrates the skills and abilities in organizational design, planning, service delivery, evaluation, and/or employee development.
- Diversity, Equity, and Inclusion certification.
- Certification in Project management or demonstrated experience, including project design and implementation.
- Demonstrated ability to lead change initiatives, including those that cross multiple work teams.
- Solid foundation and knowledge of Adult Learning and Development principles.
- Experience leading and managing organizational training initiatives.
- Experience leading or implementing process improvement.
- Experience developing, designing, and deploying curriculum that employs proven methods for instructing varies adult learning models.
- Experience in eLearning tools such as Articulate, Camtasia and/or Storyline to create interactive training deliverable.
Supplemental Information
How to Apply: Applications for this recruitment will be accepted electronically. Please select the large green “apply” button at the top of this announcement. If you have not done so previously, you will need to set up an account profile.
Please provide three (3) professional references on your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
The initial screening will be based on the content and completeness of your application and the materials submitted. All information may be verified and documentation may be required. Your letter of interest should describe how your experience, training and education make you a viable and competitive candidate for this position. Applications with comments such as “see attachments” or “see resume” in the supplemental question responses will be considered incomplete.
General suggestions for creating a good application:
- Read the job posting very carefully. Find out as much as you can about the position.
- Make sure you are very diligent in following all the application instructions. Include all requested documentation.
- Make sure your application and supplemental question responses address how you meet each of the required and desired qualifications.
- Carefully read each of the supplemental questions and respond completely to each one. Pay attention to each component of the question, providing examples, and thoroughly describing when and where you achieved the experience. Detail the types of work you performed, the work products, etc., to demonstrate ‘how’.
- Specifically include all your work experiences doing the same or similar work, especially if you reference work in these jobs in describing when/where you gained experience or skills.
- Make sure your application reflects your best writing.
Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).
Contact us: For inquiries about this position, please contact Katie Bennett at recruitment@oic.wa.gov.
Other Information:
- State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
- If a degree or other credentials are listed by the candidate, proof will be required at the finalist stage. Candidates are encouraged to pre-plan for this. University degrees must be recognized by the U.S. Department of Education and the Council for Higher Education Accreditation (CHEA) or foreign equivalent.
- If a degree was awarded outside the United States, candidates must provide a credential evaluation report.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- The Office of Insurance Commissioner is an equal opportunity employer. Auxiliary aides and services are available upon request to individuals with disabilities. Please contact the recruiter listed above.
- If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
- For general questions regarding applying for jobs, contact the recruiter or careershelp@des.wa.gov
To apply for this job please visit www.governmentjobs.com.