Learning and Training Development Specialist

The Training Unit at the Financial Information Services Agency (FISA) develops, delivers, and coordinates training for city employees on internal Citywide payroll and payment systems, as well as coordinates and trains internal FISA-OPA employees. The unit seeks to hire a Learning and Training Development Specialist to assist in carrying out these functions.

Under supervision working with the Deputy Training Director and Training Director, responsibilities of the position will include:

• Preparing and conducting both classroom and online training in the following City’s applications: Financial Management System (FMS), Payroll Information Administration (Pi), Payroll Management System (PMS), CityTime Time and Attendance, City Human Resource Management System (CH RMS), Pension Payroll Management System (PPMS), Worker’s Compensation System (WCS), NYCAPS and other FISA-OPA supported application systems for users from other governmental agencies.
• Developing and conducting internal training sessions in Microsoft Office Suite for soft-skills courses, proprietary system courses and other FISA-OPA contracted applications to meet the needs of all levels of agency staff.
• Developing and designing courses incorporating Adult Learning theory and Instructional Design methodology.
• Developing, deploying, updating and maintaining FISA-OPA supported applications with elearning (Computer/Web-Based Training) files using Adobe Captivate and Adobe Creative Suite.
• Maintaining the most up-to-date files on web server once elearning files have been updated.
• Conducting needs assessment and developing program objectives based on information gathered.
• Designing, developing, maintaining, and/or revising systems, procedures manual, and training materials, and other appropriate educational curriculum for FISA-OPA supported applications, as requested.
• Maintaining FMS and other FISA-OPA supported application training databases, ensuring the on-time delivery of training courses, including the development and maintenance of written procedures for database administration and courseware enhancement. This includes setting up, maintaining, and testing FISA-OPA supported applications training database.
• Maintaining training databases and attendance records, generating weekly, bi-weekly, and monthly statistical reports.
• Assisting other trainers to learn training programs s/he will conduct/develop.
• Working with contracted vendor to ensure quality of product, and deliverables are in accordance to schedule and contract.
• Notifying and confirming with Agency Training Coordinators the employees who are scheduled to attend training prior to classes.
• Assisting with verifying system availability of training environments and servers.
• Designing, developing and maintaining training related materials such as job aids, procedures, policy documents, user guides and project plans.
• Maintaining and supporting internal training registration and administration process.
• Interacting with all levels of staff including subject matter experts, internal and external agency personnel.
• Completing special assignments and assisting in routine administrative tasks, as needed.
• Assisting users in the FISA-OPA Call and User Support Centers and Help Desk with analyzing issues and providing solutions, and Training Director on miscellaneous administrative reports and or projects, as requested.
• Assisting the Director of Training & Education in the planning, coordination and implementation of all phases of training registration and administrative activities for the user community.
• Greeting contracted vendor and signing-in participants on the date of training, generating and emailing certificates of completion for each participant, notifying Agency Training Coordinators of No-Show training participants.

1. A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to information technology service management, process management, operations;

2. A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to information technology service management, process management, operations;

3. Education and/or experience which is equivalent to “1” or “2” above.

• Technical skills including familiarity with e-learning software • Exceptional oral, written, and interpersonal communication skills • Detail oriented, with excellent organizational and presentation/facilitation skills • Experience delivering instruction in both classroom and online learning environments • Knowledge of the city’s Personnel systems a plus (PMS, Pi, CH RMS, CityTime, NYCAPS) • Creative, independent thinker who works well in a collaborative environment • Extensive experience with creating and editing procedural documents and training materials • Intermediate to advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, Word), elearning and multimedia development software (e.g. Adobe Captivate, Adobe Creative Suite, Camtasia Studio), and virtual presentation tools (e.g. WebEx) • Intermediate to advanced knowledge of the City of New York’s payroll, personnel and timekeeping functions • Experience supporting and training Help Desk/Customer Service Centers by diagnosing system/user issues, and providing solutions • Ability to manage multiple projects in a timely manner

New York City Residency is not required for this position

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.