Instructional Designer job

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About USDS
At TikTok, we’re committed to a process of continuous innovation and improvement in our user experience and safety controls. We’re proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we’re dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

U.S. Data Security (“USDS”) is a standalone department of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

About the Team
The USDS Trust & Safety team develops and reviews our content policies to promote a positive and safe environment for all of our Users and Content Creators to enjoy and express themselves.

TikTok is looking for an experienced Instructional Designer to join the USDS Trust and Safety team. The Instructional Designer will be a vital part of the training team, creating training content for our global vendors and partners. The individual will work internally with teams across TikTok’s organization to build instructor-led and eLearning courses to serve our content moderators across the globe. This role will work closely with internal stakeholders to identify the training needs and address them through effective training solutions.

Responsibilities

• Design and develop training programs utilizing various learning methodologies and leverage learning technology to roll out these programs. Training programs will range from virtual instructor-led training sessions, safe-paced e-learning courses, and blended learning solutions.
• You will apply your knowledge of adult learning theories to identify appropriate training modality and structure based on learner needs, content requirements, and targeted performance outcomes.
• Partner with internal stakeholders and subject matter experts to develop effective training materials.
• You will apply your knowledge of adult learning theories to identify appropriate training modality and structure based on learner needs, content requirements, and targeted performance outcomes.
• Collaborate with the policy team to understand and deliver policy updates, work closely with the quality team to identify gaps that should be addressed through training solutions.
• Create and maintain training infrastructure to deliver high quality training materials, implement robust tooling solutions and to ensure consistency and compliance.
• Measure learning effectiveness and analyze training gaps to create learning experiences that will bridge these gaps and meet desired performance outcomes.

Qualifications

• At least 3 years of instructional design experience in creating, developing, and delivering training programs using industry standard authoring tools and software
• At least 1 years of experience with LMS platforms
• A background in content moderation, policy development or trust & safety is a plus
• You have knowledge and understanding of adult learning theory and instructional design methodology
• Excellent planning and organization skills, strong project management skills, ability to independently manage several simultaneous training projects from analysis through implementation and evaluation
• Excellent written & oral communication skills, public speaking, presentation skills, and overall interpersonal skills
• Strong stakeholder management skills, ability to effectively collaborate and communicate across functions
• You have the ability to navigate ambiguity, adapt to business needs, and work in a fast-paced environment
• You have experience working with international partners across different time zones and cultures

D&I Statement
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation Statement
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at usds.accommodations@tiktok.com.
Job Information
The base salary range for this position in the selected city is $84000 – $198444 annually.
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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

​We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.