eLearning Curriculum Specialist job at Redstone Federal Credit Union

Responsible for the creation of the Credit Union’s internal eLearning curriculum through the development and design of online training programs and content. Ensures learners are engaged by utilizing graphics, animation, and activities online using relevant authoring software and tools. Works closely with training staff and subject matter experts across the Credit Union to identify training needs and prepare relevant content. Maintains and updates existing online courses, analyzes the need to develop new training, or modifies and improves current content. Ensures all materials produced are SCORM (Sharable Content Object Reference Model) compliant.

• Develops engaging and effective course content and materials for blended classroom, scenario-based and online training environments.
• Works closely with training staff, project owners and subject matter experts to create and prepare content, evaluates performance outcomes to determine effectiveness of course material.
• Build interactive content and assessments; test and troubleshoot courses prior to implementation; ensure SCORM compliance of all course materials.
• Consult with relevant stakeholders regarding learning formats and desired learning objectives for new programs or improvements to existing programs.
• Analyze training needs to develop new programs or modify and improve existing content.
• Continually explore new technologies that can be utilized within the eLearning format.

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

• Preferred – 4 Year / Bachelors Degree – Instructional Design, Adult Education, eLearning or closely related field

• Required – 3 Years – Experience developing online courses, creating and facilitating eLearning and/or instructor led courses
• Required – Proven working knowledge of eLearning software and instructional design

• Effectively apply internal and external customer service practices and processes to meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Resolve problems utilizing advanced knowledge and experience. Display good planning and organizational skills.
• Communicate in a professional manner and deliver information clearly and effectively. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Strong time management skills with the ability to manage multiple assignments simultaneously.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one’s own time effectively.

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

• Works in a general office environment.