Instructional Designer Job at Cigna

The Instructional Designer works collaboratively with internal business partners to assess needs, coordinate, design, develop, manage interactive learning solutions, and provide performance coaching in support of the overall strategy and goals of the Technical Training Team. Learning interactions will focus on competencies such as financial acumen, systems navigation, technical capabilities and high-level interpretation of system data. This position plays a key role in project managing, developing, deploying and supporting strategic training initiatives and product enhancements throughout multiple organizations, including Pricing and Financial Operations, Sales, Sales Enablement, and Account Management.

Scope of Job

Identifies and assesses future and current training needs and drives suitable training initiatives while obtaining stakeholder support for imperative training initiatives.

Lead cross-functional business areas on large-scale projects in the design and development of end-user training assets that accurately and effectively reflects the system/process.

Recommends method for delivery such as instructor-led, eLearning, blended, or other media taking into account audience, business needs, and requirements.

Breaks down complex information and then effectively communicates it using simple language audiences can understand and act on.

Project manages the production of and alignment between controlled documentation, training and communication on large system and process improvement initiatives.

Supports the quality review process, providing input into the coaching and calibration of learning resources.

Builds and maintains effective partnerships with internal business partners through needs assessments and discussions to proactively identify issues that impact systems training needs from both a competency and knowledge base.

Qualifications
Bachelor’s degree in Organizational Development, Instruction Design, Performance Coaching, Training, Business Administration or related field OR high school diploma with at least five years’ experience in a Training & Organization Development role required. Master’s degree in Organization Development, Performance Coaching, Instructional Design or related field a plus.
Minimum of 3+ years of training experience, instructional design role, and learning consultant.
Systems Knowledge of PSCRF (Pricing Set Up and Contract Request Form), Polaris, Salesforce, APTTUS) preferred but not required.
Excellent verbal, written, presentation, organizational, and analytical skills required.
Excellent Project management experience and attention to detail required.
Advanced interviewing and listening skills to gather necessary content from multiple resources.
Extensive experience in conducting needs analysis and operations applications functionality required.
Strong performance coaching skills desired.
Advanced knowledge of Adobe Captivate and Camtasia are preferred.
Team player, able to thrive in a fast-paced, competitive environment and willing to contribute when help is needed outside of primary job responsibilities.
Ability to learn quickly, solve problems and make decisions with minimal supervision.
Creative thinker with innovative spirit. Ability to look for new and better ways to develop content/ perform tasks. Effectively execute on new methods, when appropriate.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.