Instructional Designer Remote job at ServiceNow

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we’re proud to be one of FORTUNE’s 100 Best Companies to Work For® and World’s Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

• Design and develop sales enablement for ServiceNow’s Global Sales organization for the new hire, sales manager, and role excellence programs that align to strategic sales initiatives across regions; including eLearnings, virtual trainings, screencasts, podcasts, videos, etc.
• Use technical design, development, and creative skills to create engaging online content and engage course participants.
• Manage the end-to-end design and development of learning programs from concept through implementation and quality control.
• Collaborate across enablement and departmental teams to develop impactful learning content.
• Use a variety of applications to build eLearning courses and instructor-led resources.
• Address changes and feedback to courses in a timely manner.
• Work with stakeholders, Role Excellence, and Regional Enablement leaders to continually assess and understand skills and enablement needs, define options, and translate them into actionable and measurable learning objectives and goals.
• Leverage strong understanding of technology and ServiceNow value proposition in program creation.

Qualifications

To be successful in this role you have:

• Minimum 4 years of experience in instructional design and curriculum design and development
• Experience successfully interfacing with subject matter experts, stakeholders, and peers to meet business needs across multiple cross-functional teams
• Training and experience in applying instructional design practices and methodologies to support training and enablement content development
• Knowledge of adult learning principles, course development methodologies, and Kirkpatrick’s training evaluation levels
• High degree of initiative, strong collaboration skills, and the abilities to communicate ideas and design decisions and receive feedback from partners
• Solid foundation in graphic design and typography with strong Photoshop and Illustrator skills
• Strong skills with eLearning authoring software (i.e., Articulate Storyline, Adobe Captivate or similar) and recording/editing audio and video a plus (Camtasia, AfterEffects, Premiere, etc.).
• Participation in recognized training industry organizations (i. e. Association for Talent Development) strongly preferred

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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