Website Kia America, Inc
At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.
Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and time off starting at 14 days per year. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.
Status
Summary
The Retail Operations Instructional Designer creates professional, performance-based training curriculum aimed at non-technical automotive retailer personnel ensuring they have the skills and knowledge in the areas of sales and aftersales (non-technical service and parts) functions. Based on management direction, input from key stakeholders, and key business indicators, a needs analysis is performed by the Instructional Designer to determine if a training deficiency exists. If a skill or knowledge deficiency is determined, an appropriate training solution is proposed. The Instructional Designer then develops specific training goals and objectives, along with a training design and methodology proposal as a countermeasure to address the job performance deficiency. In the case of new product training, an internal assessment of the new technology and the anticipated skills and knowledge gap drive the course objectives, course content, and delivery method.
Major Responsibilities
| Priority | Major Responsibility | % |
|---|---|---|
| 1st | Develop self-study and/or instructor-led performance-based training solutions using print, video mobile and web-delivered mediums designed to improve the job performance of non-technical retailer personnel. | 35% |
| 2nd | Facilitate instructor-led performance-based training solutions using video, multi-media, and web-delivered mediums designed to improve the job performance of sales, and non-technical service and parts retailer personnel. | 25% |
| 3rd | Conduct needs assessments to determine if a training deficiency exists and design/propose the appropriate intervention to improve job performance.. | 15% |
| 4th | When required, source vendors by developing RFPs and coordinating the purchase requisition and contract process. Oversee vendors in the development and delivery of goods and services. | 10% |
| 5th | Administer the vendor invoicing process for assigned projects, ensuring timely vendor payments, and the budget reconciliation process for all assigned projects outside of the yearly sales training program. | 5% |
| 6th | Conduct course validation and Train-the-Trainer sessions with the vendors as necessary to ensure accuracy of training material and transfer of knowledge to remaining training instructor staff. | 5% |
| 7th | Develop, specify, and acquire all supporting resources to enable the delivery of the training solution, such as vehicles, training locations, and other logistics. | 5% |
Education/Certification
- BA/BS degree in education related area, or strong language arts, or equivalent job experience.
Overall Experience
- 5-10 years experience in designing, developing and/or delivering non-technical training in multiple delivery formats including face-to-face and virtual instructor-led, eLearning (web and mobile), video, and job aids
- Must have strong working knowledge and experience with performance-based training and curriculum design
- Strong experience working in a Project Manager/Coordinator/Administrator capacity supporting a training/education/marketing vendor
- Retail and/or OEM automotive experience is a plus
- Working or equivalent knowledge of automobile dealership operations (Sales, Service, Parts, Business Office)
Position Requirements:
- Occasional travel may be required domestically and/or internationally
- May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
- Perform other duties as assigned
Directly Related Experience
N/A
Skills
Competencies
Pay Range
$74,400.00 – $96,600.00
To apply for this job please visit careers.kiausa.com.