Level 5 Acceleration Services is looking for a candidate with 5+ years’ experience to join our Franchise Operations Team in support of our newest brand, GoDog. This role will work with the Director of Training to conduct in-depth job-task analysis and/or needs assessments to create standardized and scalable training solutions for our portfolio brands. This role will develop franchise partner, manager, and associate training materials, e-learning courses, and training-related communications to meet program objectives.

A portfolio or samples of your recent work will need to be shared during the interview process.

Key Responsibilities

• Apply knowledge of instructional design and adult learning theory to develop course content. Innovate with Director of Training to create new and refine existing training programs.
• Conduct operational needs analysis and create plans to design, develop, and implement training solutions for all audiences from franchise partners to front-line employees
• Design and develop scalable blended instructor-led and digital curricula, job aids, videos, assessment tools, and facilitator guides that leverage adult learning best practices to maximize learner retention
• Collaborate with subject matter experts to build franchise operations manuals, policies, and best documented practices/operating procedures
• Function as the primary administrator of the Learning Management System (LMS) for Level 5 and portfolio companies to manage and deliver content, execute reports, troubleshoot with users, and educate franchise administrators on using the platform(s)
• Prioritize and manage the execution of projects including scoping, storyboarding, building, and revising training based on stakeholder and subject matter expert input
• Execute evaluation strategies and tools to measure program effectiveness and make improvements
• Work with vendors to produce and edit media for training deliverables (graphics, photos, video, audio, etc.).

Qualifications:

• Degree in instructional design, communication, graphic design, technical writing, or similar field; Master’s degree in instructional design (or similar) preferred
• 5+ years of experience in design and development of instructional material
• Prior experience includes working with complex content, developing training for multiple delivery modalities (traditional/online classroom and self-paced e-learning modules), and LMS administration.
• Proficient in various eLearning tools (Articulate Storyline, Rise, Captivate, Camtasia, etc.), Learning Management Systems (LMS), and Microsoft 365/Office products (Word, PowerPoint, Excel, Teams, SharePoint)
• Experience with Adobe Creative Suite software design tools and multi-media production knowledge preferred
• Ability to quickly gain proficiency when learning new software products
• Advanced process improvement, project management, and critical thinking skills
• Ability to manage multiple projects simultaneously and self-manage priorities with competing demands for oneself and the team
• Exceptional presentation, interpersonal, and verbal communication skills
• Superior content analysis, writing, editing, and proofreading skills
• Highly organized with great attention to detail and time management skills
• Motivated self-starter who can positively influence others
• Ability to work with ambiguity and agility in a fast-paced, high-intensity work environment

Company Overview:

Level 5 Capital Partners (L5) is a boutique private equity firm focused on delivering superior business performance to brands within the health, wellness, and family service sectors. L5 selects and invests in brands that we believe will positively impact our employees, our customers, and our local communities. Currently, L5 is partnered with Orangetheory Fitness; Heyday Skincare; Big Blue Swim School; Restore Hyper Wellness + Cryotherapy; Kidstrong; Go Dog; and Corepower Yoga.

L5 Acceleration Services is our operational division of Level 5 Capital that focuses on growing and scaling our portfolio companies. Our services include Real Estate, Franchise Development & Operations, New Store Openings, Finance, Marketing, and Human Resources. Join us as we create the communities we’d love to live in!