Website Pilgrim's
This position is responsible for designing, developing and maintaining curricula and programs used to train employees in a variety of functions. Conducts needs assessments, selects instructional models, and designs instructional content. The scope of responsibilities also includes development of instructional materials in consultation with subject matter experts. Curates content and teaches experts how to generate and share content. Ensures that instructional programs are effectively implemented. Evaluates content and adjusts as required. Conducts complex instructional design projects. Act as curriculum design subject matter expert.
MAJOR DUTIES AND RESPONSIBILITIES
- Collaborate with leadership team and business subject matter experts to design engaging learning that enhances business performance
- Partner with the business to create clear learning objectives in support of business goals
- Design and develop high-quality learning content to meet the needs of the supported audience
- Conduct reviews of training materials to ensure learning objectives are met
- Provide enhancements and revisions to existing materials based on SME/Stakeholder feedback
- Maintain current knowledge of latest industry tools and processes
- Collaborate with assigned L&D Staff, Manager(s) and/or Director(s) to create quality training deliverables
- Actively participate and/or facilitate in-person or virtual meetings as needed to support learning projects
- Maintain accurate status of projects, milestones, and tasks in the team project tracking tool
- Facilitate in-person or virtual “train the trainer” sessions
- Diagnose and escalate risks to design projects to appropriate L&D leaders and stakeholders
- Collaborate with leadership team and business subject matter experts to design large-scale, engaging learning that enhances business performance, with minimal support
- Design and develop comprehensive learning solutions, incorporating multiple deliverables, to meet business and performance objectives
- Create and implement evaluation plans to demonstrate business impact of training initiatives
- Achieve and model team quality standards in all aspects of learning design
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Proactively partner with internal customers to determine performance and training needs
- Identify and use a variety of media formats in the design and development of curriculum
- Design and develop innovative learning that leverages technology effectively to address business performance and learning needs
- Design instruction that reflects an understanding of the diversity of learners and groups of learners
- Manage external resources to maximize cost effectiveness and quality
- Apply business skills to managing instructional design
- Promote collaboration, partnerships, and relationships among the participants of a project
- Serve as a mentor and/or knowledge resource to less experienced designers
- Model the adoption of ongoing improvements in team processes and standards
- Develop partner relationships with SMEs and stakeholders to ensure that training meets expectations beyond initial implementation
- Serve as creative and planning resource to internal customers
- Act as curriculum design subject matter expert to include providing feedback to other curriculum developers and training delivery instructors
- Communicate outcomes, risks, and follow ups that result from train the trainer activities to appropriate Stakeholders
- Create training that is consistently innovative, highly engaging, and utilizes the most advanced techniques and technology available, with a demonstrable impact on business results
- Perform other duties as requested
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
- Proven competency in Instructional Design with expertise in the development of blended learning – instructor led (ILT), virtual, asynchronous & synchronous, e-learning, immersive (VR), etc.
- Skilled in multimedia curriculum development, as well as graphic design, video editing, and animation
- Superior working knowledge of Adobe Photoshop, Articulate 360, Canva, and other authoring tools
- Ability to think strategically and anticipate future trends, needs and expectations
- Skills in measurement and evaluation of training initiatives
- Skills in teambuilding, relationship building, facilitation and presentation
- Ability to consult/use systems thinking to identify the root cause of performance gaps.
- Ability to operate comfortably in an ambiguous and uncertain environment without right answers or obvious solutions.
- Ability to proactively recommend innovative and experimental approaches to delivering learning experiences.
- Influence stakeholders to adapt a learner-centric focus, new approaches, and/or pushback to uncover win-win solutions.
- Ability to manage multiple projects simultaneously.
- Ability to work collaboratively in a fast-paced environment.
- Ability to adapt and flex to changing priorities.
- Ability to learn quickly and translate complex concepts and materials to meet audience needs.
- Ability to work both independently and as part of a team.
- Excellent written, verbal and visual communication skills.
- Excellent organizational skills and attention to detail.
- Strong technical and creative writing skills.
- Ability to adapt and optimize content for specific channels, audiences and purposes.
Requirements
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 4 years of Learning & Development experience
- At least 2 years’ experience using Microsoft Office (Word, Excel, PowerPoint, Outlook)
- At least 2 years’ experience using virtual training platforms (Microsoft Teams & Webex Training preferred)
- At least 2 years’ experience in instructional design methodology (ADDIE/SAM/AGILE)
- At least 2 years’ experience utilizing authoring tools (Articulate 360 preferred)
Qualifications:
- Bachelor’s degree in Education, Adult Learning, Instructional Design, Human Resource Development, or related field.
- 7+ years learning experience design, learning development supporting an Operations organization
- 3 + years project management, leadership experience
- 2+ years experience in designing and developing a variety of learning solutions (web-based training & virtual instructor-led: video, eLearning, gamification, podcast, infographics)
- 2+ years of experience in performance support & analysis
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