Manager, eLearning Development job at Sephora

Job ID: 217754
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible: Yes

Company Overview:
Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997, then launched stateside in 1998 and is currently home to 300+ world-class brands – including its private label, Sephora Collection. Sephora’s curated assortment features more than 14,000 products, including makeup, skincare, perfume, hair care, body care, professional tools, and more.

In Sephora Americas, we belong to something beautiful. With a continued focus on diversity, equity, and inclusion, we seek ways to create a sense of belonging where people can be their authentic selves. We embrace our unique talents and are proud of the passionate community we’ve built. With leaders who listen and inspire, everyone is encouraged to be their best. Reimagine your future, with Sephora.

Position: Manager, eLearning Development

Status: Exempt

Reports to: Senior Manager, Creative Production

Location: FSC, Remote Eligible

Sephora Retail
The investment in training and education for Sephora employees is unparalleled in the retail industry—both in product knowledge and in career development. Our department is integral to the success of the company because we strongly believe that investing in our employees as beauty experts is what sets us apart. From product 101 to application techniques to artistry and trend, the Sephora Retail department drives the training strategy and provides the tools for our store employees to be the most knowledgeable in the industry.

Your role at Sephora:

The Manager, eLearning Development is responsible for the development of custom, innovative and engaging online training content for Sephora employees based in store. This includes managing a team of eLearning Developers as well as working collaboratively with Instructional Designers, Copywriters, Interactive Graphic Designers, Multimedia Developers, Subject Matter Experts and other cross functional partners to create blended learning solutions. Reporting to the Senior Manager, Creative Production, you will incorporate mixed media and sound instructional design/development methodologies. The ideal candidate possesses a combination of advanced eLearning development and people management skills and is passionate about building best in class learning. You will also:

• Manage, lead, coach and develop eLearning Developers, providing guidance on prioritizing and performance
• Be the Subject Matter Expert on development trends/training tools and continuously explore new and innovative methodologies
• Design and develop scalable blended instructor-led and digital learning curriculums (eLearnings, storyline blocks) and assessment tools that leverage adult learning best practices to maximize learner retention in collaboration with the Design team
• Coordinate, manage and execute all necessary aspects of eLearning development including resource management, QA, standards and process
• Design and build modules while incorporating stakeholder feedback; Ensure training deliverables adhere to overall Retail, Sephora and Sephora at Kohl’s strategy, as well as technical specifications and brand guidelines
• Collaborate with Instructional Designers to storyboard modules based on SME input and with Multimedia Developers and Interactive Graphic Designers to leverage graphics and animations as needed to elevate the learning experience
• Research, organize and create content in logical eLearning sequences for maximum learner retention; Create custom graphics and animations as needed to elevate the learning experience
• Communicate regularly with stakeholders proposing innovative learning solutions to support organization needs and advocate for the learner experience
• Influence the design and UX of learning programs in the LMS
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have:

• 3 – 5 years instructional design experience focused on eLearning development
• 3 – 5 years people management experience, ability to develop and lead teams
• Demonstrated expertise in advanced digital learning or instructional design methodologies and technical skills; experience with graphic design, video, micro-learning, responsive design, gamification, simulations, animation/motion graphics in beauty/retail preferred
• Advanced skills in various eLearning tools (i.e. Articulate Storyline, Adobe, Camtasia etc.) and expert knowledge of responsive design and advanced actions, HTML5, CSS, audio editing program (i.e. Audacity), and Learning Management Systems
• Ability to conduct sound research, bring innovation to the team, independently troubleshoot/solve multi-faceted instructional technology issues
• Excellent presentation, interpersonal and written/verbal communication skills
• Advanced process improvement and critical thinking skills; proven ability to manage multiple projects simultaneously and prioritize responsibilities
• Excel in managing ambiguity in a fast-paced changing environment; ability to work proactively with various levels within the Retail department
• Ability to travel as needed

You’ll love working here because:

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with.
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior.