Learning Content Developer

The Learning Content Developer is responsible for developing engaging, efficient, effective, and empowering training content to support all departments and teams at WOW! through collaboration.

Duties and Responsibilities:

Essential duties and responsibilities include but are not limited to those listed below:

• Contributes and supports content that impacts learning through multiple training modalities, based on team deliverables and company goals
• Defines, develops, and/or refines content for multiple departments, projects, and subjects
• Infuses materials with excitement and engagement through accuracy in adult learning, technical writing, and creativity
• Communicates and collaborates with stakeholders, SMEs, and all WOW! teams
• Develops material for presentation in multiple formats, including instructor-led, self-study, eLearning, LMS, blended, micro-learning, gamification, and other media tools
• Performs needs analysis, specifying graphic movement, format, and polished learning
• Evaluates and measures content to refine and improve learning
• Coordinates and reviews materials to ensure consistent delivery and implementation of all company initiatives and effective knowledge transfer to participants
• Proactively engages in communication, identifies and acts upon opportunities
• Creates, develops, and refines content based on new and existing courseware and ensures content is accurate, concise, and sustainable
• Runs quality assurance checks by testing the course from a technical and accuracy perspective
• Presents content to stakeholders, conducts train the trainer sessions, and implements feedback into courseware
• Provides creative engaging content for compelling learning; customizes material for specific audiences or markets
• Completes analysis of quality by monitoring patterns and trends and uses analysis findings to make improvement recommendations in learning content
• Organizes plans for project initiatives to provide expectations of material delivery and materials needed as a team member

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Two year college degree in a relevant business field, or an equivalent combination of education and experience

Experience/Skills Needed:

• 2-3 years related experience

• Creatively collaborate with a fun team
• Effectively self-manage project assignments
• Efficiently multitask and effectively organize time
• Work independently (self-motivated) and adapt work schedule to the needs of the department

• Communicate effectively (verbally and in writing) across all departments and at all levels of the organization, including by demonstrating active listening
• Effectively analyze problems and reach resolutions in a timely manner

Computer Skills:

• Excellent computer skills, with proven ability to learn new applications
• Proficiency in Microsoft Office (Word, PowerPoint, and Excel)
• Basic understanding of HTML, Adobe and other authoring software, Snag-It and G Suite
• Basic understanding of learning management systems (LMSs) and knowledgebase repositories
• Experience in videography and photography a plus
• Experience using portable document format PDF conversion utilities

Physical Demands/Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk and hear
• Required to use hands to type, handle objects, and paperwork
• Required to use close vision and be able to visually focus
• Must be able to perform computer functions and operate routine office equipment
• Some travel may be required