Learning & Development Specialist Job

The Senior Learning & Development Specialist will work closely with the Chief People Officer (CPO) to build and implement a robust training offering that accommodates diverse learning styles, leading to enhanced employee performance and organizational productivity. The Senior Learning & Development Specialist will collaborate with internal stakeholders to identify key learning needs and re-skill opportunities, develop targeted programs and measure the impact of learning initiatives on agency goals

Responsibilities :

Onboarding :

• Develop and implement effective onboarding programs to ensure new employees are integrated smoothly and consistently across the agency and client teams
• Maintain and enhance the G&S Mentor Program (Guiding Success) providing mentors with the tools and resources needed to foster strong mentor relationships

Program Design and Development :

• In collaboration with CPO, design, develop, and implement comprehensive learning programs aligned with organizational goals and employee development needs; to include leveraging AI where appropriate to create individual learning paths
• Utilize instructional design principles to create engaging and interactive learning experiences such as eLearning modules, in- person workshops and job aids.
• Partner with external vendors, consultants and industry experts as needed to enhance content and
  delivery methods.
• Oversee i-LEAD initiatives for agency

Skills Gap Analysis :

• Conduct thorough needs assessments to identify learning gaps and opportunities for skill development.
• Collaborate with department heads and subject matter experts to understand business objectives and performance expectations.
• Analyze performance data and employee feedback to enhance learning quality.

Training Delivery :

• Facilitate engaging and impactful training sessions for employees at all levels of the organization.
• Adapt training content and delivery methods to meet the diverse learning needs and preferences of
  participants.

Evaluation and Measurement :

• Develop and implement evaluation strategies to measure the effectiveness and impact of learning
  initiatives.
• Collect and analyze data on learning outcomes, participant satisfaction and behavior change.
• Use evaluation results to make data-driven decisions and continuously improve learning program.

Learning Technology and Tools :

• Stay current on learning technology trends including ways to leverage AI
• Leverage current platforms Bamboo and KnowB4 to support learning admin, tracking and reporting, and identify and recommend additional platforms and tools as necessary.

Provide technical assistance and training to employees on learning platforms.

Skills/Qualifications :

• 3-5 years of experience in learning and development, talent management, or related field, preferably in a creative or communications agency environment.
• Strong instructional design skills with experience developing a variety of learning content and
  modalities.
• Proven experience in training facilitation and presentation skills.
• Experience with learning management systems (LMS) and e-learning authoring tools.
• Excellent project management skills with the ability to manage multiple projects and priorities simultaneously.
• Strong analytical and problem-solving skills with a focus on data-driven decision-making.
• Creative thinking and innovation mindset with a passion for continuous learning and improvement.
• Excellent communication and interpersonal skills with the ability to build positive relationships at all levels of the organization